There are two types of in-person FEMA Disaster Assistance now available in Monroe County.
These mobile teams carry iPads and can register survivors for FEMA assistance for the first time at their doorstep. They have limited ability to help people update their accounts. Please Note: Mobile teams will wear FEMA vests, have proper identification and never ask for money.
These locations vary. Today, Disaster Survivor Assistance Teams are in Key Largo and on Ramrod Key.
Disaster Recovery Centers offer in-person support to individuals and small businesses. Recovery specialists from FEMA, the U.S. Small Business Administration (SBA), and the State are available to provide assistance to anyone with filling out applications or updating their status
Disaster Recovery Centers – with hours of 8 a.m. to 8 p.m. – now are located at the following four locations.
MARATHON: Marathon Park, 3911 Overseas Highway,
ISLAMORADA: Fire Station #20, 81850 Overseas Hwy
BIG PINE KEY: Big Pine Key Community Park, 31009 Atlantis Dr.
KEY WEST: Fire Station #2, 616 Simonton St.
The first step is to register for assistance:
• The quickest way to apply for federal assistance is online at www.disasterassistance.gov.
• Survivors may also apply by phone at 800-621-3362 (Voice, 711 or VS) or 800-462-7585 (TTY). Due to high demand, lines may be busy. Please be patient, and try calling in the morning or evening when call volume may be lower.
• The FEMA helpline numbers (800-621-3362 (Voice, 711 or VS) or 800-462-7585 (TTY) are open from 7 a.m. to 11 p.m. (ET), seven days a week until further notice.
Why You Should Register Even if You Have Insurance
• You should apply for assistance even if you have insurance because you may discover that you still have unmet needs after you receive your settlement.
• If you have not contacted your insurance agent to file a claim, do so right away. Insurance is your main source for money to put your life, home and business back in order after a disaster.
• Insurance may not cover all post-disaster expenses, so disaster programs may be able to help.
What to Expect After Applying for FEMA Individual Assistance
• Housing inspectors contracted by FEMA are working in disaster-designated counties, inspecting damage sustained by survivors who have already registered with FEMA.
• The damage inspection generally lasts 20-45 minutes.
• Inspectors document disaster-related damage, but do not determine the applicant’s eligibility for FEMA assistance.
• They check for damage to the structure and building systems, to major appliances and septic systems and wells, and enter information into an electronic device that sends the information to FEMA. This speeds up the process of providing assistance.