Why was I flown by Trauma Star to a hospital outside of the Keys?

If you have a severe auto accident or suffer any severe trauma, Trauma Star will fly you from your location directly to a Trauma Center in approximately 45 minutes from anywhere in the Keys, including the Dry Tortugas. If you are having a heart attack or brain attack (stroke) and call 911, Trauma Star will fly you from your location directly to a comprehensive cardiac or stroke treatment center on the mainland.


In addition to the primary mission of providing critical trauma-related air-transports, Trauma Star also assists local hospitals by providing hospital-to-hospital transfers. If you are at an area hospital and require a critical care inter-facility hospital transport, you or your representative can request the services of Trauma Star through the hospital staff (provided you meet the State of Florida inter-facility transfer guidelines).

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1. Who is responding to my emergency?
2. Do I have to pay if I call 911?
3. I pay taxes, why am I being billed for this?
4. Where do these rates come from?
5. What are your EMS transport rates?
6. Why don't you accept my insurance?
7. The hospital has all of my information; why doesn't Monroe County Fire Rescue?
8. Why was I sent to collections?
9. What if I don't have insurance and I can't pay this bill?
10. What is the Trauma Star Resident Fee Waiver Program?
11. Why do I have to sign the Responsibility Signature Form?
12. My child (a minor) was taken to the hospital by ambulance. Why is the ambulance bill in my child's name?
13. Why was my child (a minor) sent to collections?
14. A family member, who received your ambulance service in the past, recently passed away. He/she is still receiving ambulance bills. What should I do?
15. Do I have a choice of which hospital I want to be transported to?
16. Do I have to go the hospital when I call 911?
17. What can I do to help the paramedics who come to my home?
18. What will happen when I arrive at the hospital in the rescue unit?
19. Why was I flown by Trauma Star to a hospital outside of the Keys?
20. What do I do if I have lost some of my belongings when I am transported to the hospital?
21. How can I share a good experience or a complaint regarding the Monroe County Fire Rescue paramedics that responded to my emergency?
22. How do I get a copy of a medical report?