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1. What is a budget?

In simple terms, a budget is an entity's plan for its financial resources. It is an estimate of proposed expenses for a given period and the proposed means of paying for them. Two basic components of the budget are the revenue section and the expenditure section.

2. How does the county track its budget?

With 5,000 line items and dozens of organizations within its purview, Monroe County relies on computers with sophisticated budgeting software to help with budgeting and accounting. Like many counties in Florida, the Monroe County clerk of the circuit court performs the day-to-day accounting, such as writing checks to vendors and processing payroll. The Monroe County Office of Management and Budget, under the county administrator, prepares the budget using a computerized budget preparation system.

3. How does the county generate revenue?

Monroe County raises revenues from a variety of sources, including property taxes, licenses and permits, revenues from federal and state sources, charges for services, fines and forfeitures, grants, rents, and interest.

It is important to understand that the county has the ability to combine property taxes and other revenues to support a broad range of activities. The county also uses property taxes and other revenues to supplement programs receiving grant funds from the state and federal government. If grants or other funding decrease, the county must decide whether to raise tax revenues to support these various programs or reduce services.

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1. What should I do when I receive the 25 Year (or older) Building Safety Inspection Program (BSIP) letter?

Property owners must submit a written Milestone Inspection report prepared by a Florida-registered Architect or Engineer, certifying each building or structure is structurally and electrically safe for the specified use for approved occupancy. The Milestone Inspection report must be submitted within 180 days from the date of notice.

2. What is the purpose of the BSIP Milestone Inspection?

The purpose of such inspection is not to determine if the condition of an existing building is in compliance with the Florida Building Code or the fire-safety code. But the purposes of attesting to the life safety and adequacy of the structural components of the building and, to the extent reasonably possible, determining the general structural condition of the building as it affects the safety of such building, including a determination of any necessary maintenance, repair, or replacement of any structural component of the building.

3. Who can perform a BSIP Milestone Inspections?

Inspections and reports must be done by a Florida-registered Architect or Engineer.

4. How do I find the Parcel ID number (Real Estate Number)?

Your Parcel ID (Real Estate Number) can be found through the Monroe County Property Appraisers website https://mcpafl.org/. 

5. Does the County complete structural assessments?

No., the entire Milestone Inspection report, findings, and corrective measures are all based on the integrity of the Architect’s or Engineer’s report. Your Architect or Engineer should prepare a Milestone Inspection report to be submitted to the Building Department. It is the responsibility of the building owner to pay for and obtain the Architect or Engineer report.

6. Will an inspector from the County come out?

No, the County’s review is based totally on the Architect’s or Engineer’s Milestone Inspection report. Their seal certifies the integrity of the report. Repairs will be required as stated by the Architect/Engineer. However, a building inspector may go onsite for inspections pertaining to issued permits.

7. Does this include all of Monroe County?

This only includes unincorporated Monroe County. This does not include the cities of Key West, Marathon, Layton,  Key Colony Beach, or the Village of Islamorada.

8. What if the Milestone Inspection report indicates that repairs are required?

If repairs are needed, proper permitting procedures must be followed before the building can be recertified. Visit www.monroecounty-fl.gov/permitting for more information.

9. How do I know if a property is subject to a Milestone Inspection?

There are currently five municipalities within Monroe County, and each city's Building Official has jurisdiction over building permits, inspections, and the BSIP in its respective area. Any questions regarding the requirements and specifications for BSIP should be directed to the specific agency that contacted you. If your property is located within unincorporated Monroe County, email BSIP@MonroeCounty-FL.Gov. The age of the building will be determined by the Property Appraiser’s Office. The definition of height will be determined by the Florida Building Code.        

10. How can I obtain a copy of the Milestone Inspection Report?

Submit a public records request via the portal: https://www.monroecounty-fl.gov/publicrecordsrequest. 

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1. What are the procedures for building close to property lines?

The Zoning Code requires minimum setbacks from property lines for all buildings according to the zoning of the property in question.

2. How tall can my grass get?

County ordinance prohibits weeds or grass in excess of eight inches in height. County ordinance also prohibits the accumulation of waste, yard trash, or debris.

3. Where can I keep my inoperable vehicle?

Inoperative vehicles may not be parked, kept, or stored on residential property or on the public right of way. All vehicles on residential property must be properly licensed and in operable condition. The keeping of unregistered and/or unlicensed vehicles on residential property is prohibited. Any vehicle that does not operate must be in an enclosed structure, such as a garage.

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1. Where do I get a marriage license?

Marriage licenses can be obtained from the Clerk of the Court www.clerk-of-the-court.com. 

Monroe County Clerk of the Circuit Court

2. Where can I find information on obtaining an occupational license?

Occupational licenses are administered by the county tax collector. Visit the following website for details. www.monroetaxcollector.com 

Monroe County Tax Collector

3. Where can I find information on my homestead exemption?

Tax exemption information can be found on the Property Appraiser’s website www.mcpafl.org. 

Monroe County Property Appraiser

4. Where can I do a property search?

You can perform property searches on the Monroe County Property Appraiser’s website www.mcpafl.org. 

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1. What is dengue?

Dengue is a viral disease transmitted by a breed of mosquito common to the southeastern United States and the tropics. It is not spread person-to-person. More than 100 million cases of dengue occur every year worldwide, with year-round cases in the Caribbean and South and Central America. Symptoms of dengue include high fever, headache, pain behind the eyes, backache, joint and muscle pains, nausea and vomiting, and sometimes rash. Anyone experiencing these symptoms should seek medical counsel, although there is no vaccine or antidote for dengue. Care procedures involve common treatments for severe flu cases.

2. How dangerous is it?

Many people are infected and do not develop any symptoms, said Bob Eadie of the Monroe County Health Department. Others develop severe joint pain, which is why it is also sometimes known as “breakbone fever.” People with chronic conditions such as diabetes, hypertension or congestive heart failure may be at increased risk of severe disease. Fatalities are rare; less then 1 percent of patients succumb to the disease.

3. How did it get to Key Largo?

It was likely brought to the island by either a resident or a visitor who traveled to a dengue endemic area, arrived in Key Largo and was bitten there by an Aedes aegypti mosquito, which is common to the Keys. The mosquito, in turn, transmitted the virus to other humans. There have been no reported cases that have originated outside of that area or the remainder of the Florida Keys, according to health officials.

4. Is it safe to travel to the Keys?

People should not be concerned about visiting. There are no local, state or federal advisories discouraging travel to Key Largo or anywhere else in the Florida Keys. Many popular tropical visitor destinations are challenged with dengue year-round.

The emergence of these dengue cases reinforces the importance for the public to prevent insect bites and to take basic precautions to help limit exposure. To safeguard against the virus and ensure personal comfort, take preventive measures against mosquitoes:

• Keep the area around your residence, business and property free from containers that collect water. Empty birdbaths, buckets, ashtrays, boats, tarps, roof gutters, tires, flowerpot holders and anything else that collects water. Mosquito inspectors will visit residences and businesses to walk with property owners to uncover and treat problem areas.
• To help avoid being bitten by Aedes aegypti or any other mosquito, health officials recommend the use of mosquito repellents that contain DEET, picaridin or oil of lemon eucalyptus as an active ingredient. It is important for repellent users to read the manufacturer’s instructions.
• Between dusk and dawn, wear protective clothing with long sleeves.
• Ensure windows and screens are intact.
• When retiring for the evening, close windows and doors and use air conditioning. 

The Keys have an aggressive mosquito abatement program and the Florida Keys Mosquito Control District is concentrating eradication efforts in the section of Key Largo.

The Aedes aegypti mosquito is a freshwater mosquito, so the best way to thwart the insect’s spread and activity is to eliminate breeding venues.

More Visitor Safety information and mosquito protection/preventive measures can be found at https://fla-keys.com/visitor-safety/.  

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1. What is Emergency Management?

Emergency Management is responsible for making plans that would help all the county residents, businesses, services, and government offices are best prepared for a disaster. They also respond to disasters by staffing the Emergency Operations Center (EOC) when a hurricane or other disaster threatens.

2. Does Monroe County have a Radiological Emergency Preparedness Program?

Yes. Since Monroe County is within the 10-mile Emergency Planning Zone (EPZ) of the Turkey Point Nuclear Power Plant, the Emergency Management Department must have a radiological preparedness plan to ensure for residents safety should an incident at the power plant occur. In addition to the Plan, the Emergency Management exercises and trains on regular basis, all county emergency responders whom who be called upon to respond in case of radiological emergency. This is being conducted in close coordination with Miami-Dade Emergency Management, Florida Power & Light, State Emergency Management and Department of Health.

3. What is the "Storm Ready" Program?

"StormReady" is a national voluntary program, administered through your local National Weather Service office, that gives communities the skills and education needed to cope with and manage potential weather-related disasters, before and during the event. The program encourages communities to take a new pro-active approach. This nationwide preparedness program uses a grassroots effort to help communities develop plans to improve local hazardous weather operations and public awareness for all types of local severe weather threats. In other words, StormReady is aimed at arming America's communities with the communication and safety skills necessary to save lives and property.

4. What is a Local State of Emergency and directives?

Local jurisdictions have the authority to declare, by resolution, a local state of emergency pursuant to Section 252.38(3)(a)5., Florida Statutes. A local state of emergency directive can be initiated by a county at any time, but in most cases, it should be declared prior to requesting a response or recovery assistance from the state. Declaring a local state of emergency informs state decision-makers that an emergency situation exists beyond the response or recovery capabilities of the local jurisdiction.

The enactment of such a directive will enable counties to:

• Initiate local emergency preparedness and response actions
• Request state assistance, if needed
• Invoke emergency-related mutual-aid assistance
• Waive the procedures and formalities otherwise required of the political subdivision by law, to respond to the emergency

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1. Where are the pet shelters?

All Monroe County shelters are pet friendly, please pre-register your pet at www.monroecountyem.com/petsheltering. Shelter information can be found at www.monroecountyem.com/shelters.

Pet Sheltering

2. If I have a disability, can I stay at a general public shelter?

Yes, you may stay in a general public shelter. You can also choose to register with the special needs sheltering program www.monroecountyem.com/specialneeds. 

3. What is the difference between a 'warning' and a 'watch'?

A hurricane or tropical storm warning means that a hurricane or tropical storm winds are expected to strike your area in 24 hours or less.

A hurricane or tropical storm watch means that a hurricane or tropical storm may threaten your area.

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1. What is Local Mitigation Strategy?

A Local Mitigation Strategy (LMS) is a local government plan in the United States, typically at county level, that is designed to reduce or eliminate risks to people and property from natural and man-made hazards. Mitigation strategies are supported by state government and federal programs, in line with the Disaster Mitigation Act.

Mitigation is the cornerstone of emergency management. It's the continuing effort to lessen the impact disasters have on people and property. Mitigation is defined as "sustained action that reduces or eliminates long-term risk to people and property from natural hazards and their effects."

Through effective mitigation practices we can ensure that fewer people and communities become victims of natural disasters. Mitigation can take many forms. It can involve such actions as:

• Promoting sound land use planning based on known hazards
• Buying flood insurance to protect your belongings
• Relocating or elevating structures out of the floodplain
• Securing shelves and hot water heaters to walls
• Developing, adopting and enforcing building codes and standards
• Engineering roads and bridges to withstand earthquakes
• Using fire-retardant materials in new construction
• Developing and implementing a plan in your business or community to reduce your susceptibility to hazards

2. Whom do I call for individual assistance if my home was destroyed in a storm?

Call FEMA Helpline at 800-621-FEMA (3362) (TTY) 800-462-7585 (for the hearing impaired).

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1. Where can I get sandbags?

• Monroe County does not supply sandbags. With our type of flooding, sandbags have been proven insufficient in protecting property in the past.  

• Filling sandbags at the beach or from private property, like golf courses, is illegal. 

  • Filling sandbags at beaches violates county, state, and federal laws and leads to beach erosion, which can endanger structures and homes along the beach. Taking sand can also disrupt sea turtle nests which are protected through the Endangered Species Act. 

  • You should be able to find sandbags at most home improvement stores. Alternatives to sand can be potting soil, gravel, cat litter, and dirt from your lawn 

  • In the past, residents have used spray foam around the bottoms of their doors. But note that is difficult to remove afterwards and can stain the door.

2. Will power/water be turned off?

Power and water will not be purposefully turned off before a storm. 

3. Is there trash pick-up?

Right now there are no changes to the garbage schedules. If there is a change, normal garbage, yard waste, and recyclables collection will resume after the storm has passed and it is safe.

Solid waste pickups will be discussed and will likely be based on wind speeds. If wind speeds are predicted at more than 35 mph, it makes it unsafe for the collection vehicles to be on the road. 

More information on solid waste providers can be found at www.monroecounty-fl.gov/solidwaste. 

4. Evacuations?

There are no current mandatory evacuations ordered in Monroe County at this time for residents or visitors. Visitors can find more information at www.fla-keys.com. 

For reference: Monroe County in-county shelters if needed for category 1 and 2 hurricanes. All Monroe County shelters are pet friendly, please pre-register your pet at www.monroecountyem.com/petsheltering. Shelters information can be found at www.monroecountyem.com/shelters.

5. What do I bring to a shelter?

Take your own supplies

• Cots or beds are not provided. Bring pillows, sheets, blankets, portable cot or air mattress, chaise lounge, folding chairs, or sleeping bags.
• If you are on a special diet, bring a supply of nonperishable food that will be sufficient for 3 days per person.
• Multiple changes of clothing and sturdy shoes.
• Required medications and medical support equipment, like wheelchair/walker, oxygen, dressings, feeding and suction equipment, diapers, etc.
• Personal hygiene items, like toothbrush, toothpaste, deodorant, towels, brush/comb, dentures, glasses, eye drops, diapers, etc.
• Entertainment items, like games, cards, books, magazines, etc.
• Wi-fi and cell signals may not be available

What to Bring to a Shelter

• Masks and Hand Sanitizer
• Water and Food
• Drinking water in plastic containers (1 gallon per person per day for 3 days)
• Non-perishable food in cans or sealed containers (enough for 3 days)
• Special dietary foods, baby food, formula, manual can opener, paper products, and utensils
• Portable ice chest with ice
• Clothing and Bedding
• Extra clothes and shoes
• Sleeping bag, blanket and pillow, and lightweight portable lounge chairs
• Rain gear                    
• Wash clothes, towels, soap, toothbrush, paper towels, and toilet paper
• Baby Supplies                 
• Clothes and blankets
• Diapers
• Formula, bottles, and food
• Medications and First Aid Supplies
• Medication clearly marked with your name, dosage, type of medication, and doctor’s name *Must be able to administer all medications
• First Aid supplies in a waterproof box
• Important Papers
• Name and address of doctors
• Name and address of nearest relatives
• Identification and valuable papers

Miscellaneous

• Games, cards, toys, battery-powered radios, and flashlights                    
• Take a bath and eat before you leave home
• Register immediately upon entering the shelter

Shelter Rules

• Residents are required to complete registration before entering the shelter    
• No weapons, alcohol, or illegal drugs    
• No smoking allowed in shelters    
• ‘Lights out’ quiet time will be enforced    
• No pets in the general population area except service animals    
• Children must be attended at all times. Parents are not allowed to leave the premises without them 

Americans Disability Act (ADA) assistance is available at all local shelters.

6. When do bridges close?

• Bridges do not close prior to a storm.

• Conditions can make it unsafe for emergency vehicles and high-profile vehicles to cross bridges due to high winds. Once winds reach 35 mph, high profile vehicles should not operate until safe conditions resume.

7. Is there a curfew in place?

• There are no curfews in place.
• Curfew decisions are made at the local level by the Monroe County Sheriff’s Office based on the specific situation. Check www.keysso.net for updated information.

8. What is the difference between a WATCH and WARNING?

• WATCH: Conditions are possible in the specified area, usually within 48 hours.

• WARNING: Conditions are expected in the specified area within 36 hours.

9. I am special needs, what can I do?

More information on special needs registration, visit http://www.monroecounty-fl.gov/specialneeds. 

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1. What facilities are available in the Upper Keys?

Yes, see link.

Upper Keys Facilities

2. What facilities are available in the Middle Keys?

Yes, see link.

Middle Keys Facilities

3. What facilities are available in the Lower Keys?

Yes, see link.

Lower Keys Facilities

4. How can I reserve a county meeting room?

Please visit this page to reserve a county meeting room: https://www.monroecounty-fl.gov/569/County-Facilities

5. How much does it cost to reserve a county meeting room?

Meeting room facilities and pricing information can be found at https://www.monroecounty-fl.gov/facilities.

6. Can my meeting be televised on MCTV?

Television coverage is available only for pre-approved county activities. Any other governmental agency must obtain prior approval from the county administrator. Contact the county administrator’s office at 305-292-4441 for more information.

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1. How do I apply for FEMA individual assistance?

The quickest way to apply for federal assistance is online at www.disasterassistance.gov.

Survivors may also apply by phone at 800-621-3362 (Voice, 711 or VS) or 800-462-7585 (TTY). Due to high demand, lines may be busy. Please be patient, and try calling in the morning or evening when call volume may be lower.

2. Should I register for FEMA assistance even though I have insurance?

You should apply for assistance even if you have insurance because you may discover that you still have unmet needs after you receive your settlement.

If you have not contacted your insurance agent to file a claim, do so right away. Insurance is your main source for money to put your life, home, and business back in order after a disaster.

Insurance may not cover all post-disaster expenses, so disaster programs may be able to help.

3. Why should I apply for a loan through the U.S. Small Business Administration (SBA) if I don’t own a business?

Next to insurance, the U.S. Small Business Administration is the survivor’s primary source of money for the long-term rebuilding of disaster-damaged private property.

It is important to complete and submit a low-interest disaster loan application as soon as possible if you receive one. This will ensure that the federal disaster recovery process continues and options are kept open. Even if you do not believe you need a loan, you should complete and submit the application.

If SBA determines you are eligible for a loan, you are under no obligation to accept it. Homeowners and renters who submit an SBA application and are not approved for a loan may be referred to FEMA and considered for other FEMA grants and programs that could include assistance for disaster-related car repairs, household items, and other expenses.

4. How do I apply for an SBA low-interest disaster loan?

Visit a FEMA disaster recovery center and meet with an SBA representative in person. SBA has staff at all recovery centers to help with applications. You can also apply online using the Electronic Loan Application via SBA’s secure website. 

The filing deadline to return physical property damage applications is Nov. 9, 2017. The deadline to return economic injury applications is June 11, 2018. Additional information on the disaster loan program may be obtained by calling SBA’s Customer Service Center at 800-659-2955 (TTY 800-877-8339), email disastercustomerservice@sba.gov, or visit www.sba.gov/disaster. 

5. Do I have any recourse if I receive a FEMA Letter that says I am Ineligible for Disaster Assistance?

The answer is yes. Applicants for FEMA disaster assistance should not consider the initial determination letter from the agency ruling them ineligible for disaster assistance as the final word. FEMA offers these tips to keep in mind if you receive such a letter:

Applicants must read their letters carefully. The letter may explain any problems that could be corrected. You may need to provide additional information or documents. If a mistake has been made, you should let FEMA know right away by calling the FEMA Helpline at 800-621-3362 (TTY 800-462-7585) or visiting a Disaster Recovery Center.

Everyone has the right to appeal to any FEMA decision.

Appeals may relate to eligibility, the amount or type of help provided, a late application, a request to return the money, or continuing help. If you were determined ineligible due to insurance coverage—but had underinsured or uninsured losses—you can appeal the decision by submitting your insurance settlement paperwork. The appeal must be sent and postmarked within 60 days after you receive the letter.

In your appeal letter, explain why you think the decision about the amount or type of assistance is not correct. You will need to include your full name, the nine-digit FEMA registration number and the four-digit disaster number.

Be sure to sign the letter and include a copy of a state-issued identification card, such as a driver’s license. If you cannot do that, write: “I hereby declare under the penalty of perjury that the foregoing is true and correct.”

Date the appeal letter and include the FEMA application number and the disaster number (DR-4337) and mail or fax it to:

FEMA National Processing Service Center
P. O. Box 10055
Hyattsville, MD 20782-7055
FAX: 800-827-8112; Attention: FEMA

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1. What are Monroe County Fire Rescue's EMS transport rates?

Monroe County Fire Rescue (MCFR) is funded by property taxes. However, if you are transported either by air or ground to a hospital, you and your insurance provider are charged a user fee to offset a portion of the costs to provide this service, which helps reduce the overall cost to residents. Rates are applied depending on the level of care required to treat and transport a patient to the hospital. Basic Life Support (BLS) is the lowest level of care administered; typically for a stable patient that does not require sophisticated paramedic level care. Advanced Life Support (ALS) involves a higher level of medical care. Depending on the patient’s condition, this may require IV medications, cardiac monitoring, airway management, etc. State law requires us to transport patients who call 911 to the closest appropriate hospital. Trauma Alert patients: All patients meeting Trauma Alert criteria are transported to the appropriate center in Miami.

Ground Ambulance User Fee Rate

• Advanced Life Support I - $750
• Advanced Life Support II - $950
• Basic Life Support - $600
• Mileage (from the incident site to receiving facility) - $14.50

Air Ambulance (Trauma Star) User Fee Rate

• Mileage (from the incident site to receiving facility) - $100
• Trauma Star Transport Fee - $12,000

These rates were approved by the Monroe County Board of County Commissioners.

2. What if I don't have enough insurance or am uninsured?

Monroe County does not have any local ordinances or statutes to provide for self-pay discounts. Our patients can call 305-289-6010 to utilize the option of a payment plan. It is important that payment arrangements are made within 90 days of receiving a bill. Delinquent accounts, which are those accounts with no activity for 90 days, are sent to a collections agency.

Monroe County Fire Rescue (MCFR) will accept a payment from an insurance company and then bill the balance to the patient. We are required to accept Medicare, Medicaid, and Tricare rates. We follow all laws and statutes related to billing, and statutory adjustments are made to the accounts. The patient is then billed for the co-insurance, co-payments, and/or patient responsibility per their individual policy.

Our billing department sends three statements to the patient at the address of record requesting either insurance information or payment. If the patient does not respond within 90 days, the account will be sent to the collection agency for further pursuit of payment. If we do not have a good address for the patient, and the billing department is not able to find a good address, the patient will be sent to collections after 90 days.

3. Why do I have to sign the Responsibility Signature Form?

Monroe County Fire Rescue follows Medicare guidelines and Medicare requires that anyone transported to a hospital by an ambulance service, sign an authorization and responsibility form. Since we don’t always know who is a Medicare patient and who isn't, we ask all of our patients who are awake and alert to sign the form for our records.

4. Why is the ambulance bill in my child's name?

At the time that our paramedics provided emergency care to your child, it’s possible that information about you, the parent or guardian, wasn't available or received. Simply call the in house billing department at 305-289-6010, and explain the situation and that you would like your name added to the account as the parent or guardian.

5. A family member recently passed away but is still receiving ambulance bills. What should I do?

Contact the in the house billing department at 305-289-6010 to let them know of your loss. You will be asked to send them a death certificate as proof of your loved one’s passing. We will be happy to re-address the bill to the person in charge of wrapping up the affairs of the estate.

6. What can I do to help the paramedics who come to my home?

You can assist the paramedics that respond to your emergency by having a complete list of your medical problems, medications, and allergies to medications readily available. Keep this information in your automobile as well; you never know where you will be when an emergency happens! If you have pets, it is a good idea to place them in a secure area or room so that they are not startled by the arrival of our paramedics.

In addition, if you or a loved one has a Florida Do Not Resuscitate Order (DNRO), please ensure that it is available upon the paramedics’ arrival. You can present a copy of the DNRO, but a copy must be printed on yellow paper in order for it to be considered valid.

7. What will happen when I arrive at the hospital in the rescue unit?

Upon arrival at the hospital, your care will be transferred over to the nursing staff at the hospital facility. Depending on the volume of patients at the hospital, it is possible that you may be sent to the waiting room if you are stable enough - even though you arrived by ambulance. Please remember that the hospitals treat patients utilizing a triage system. This means that the most severely sick or injured patients are seen first.

8. What do I do if I have lost some of my belongings when I am transported to the hospital?

Monroe County Fire Rescue does not have a "Lost and Found." Patient belongings are left in the emergency department room with the patient at the time of transfer. Make sure that you only take items that are absolutely necessary with you to the hospital. Remember that the hospitals see large volumes of people each day and it is very easy for items to be lost or accidentally disposed of. Never take your valuables to the hospital with you.

9. Can I choose the hospital I am transported to?

Generally, paramedics will take you to the closest appropriate emergency room able to handle your medical conditions. Patients may be transported to a slightly more distant hospital, but this is on a case-by-case basis as warranted by an individual’s medical condition.

10. Where can I get my blood pressure checked?

Paramedics at any Monroe County fire station are able to check your blood pressure between the hours of 9:00 am and 5:00 pm.

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1. How often does the application process open?

The application period is open when positions are needed. For more information, visit Monroe County Fire Rescue’s Career page at https://www.monroecounty-fl.gov/964/Career. 

2. How long does the application process take?

The application process varies depending on the need. 

3. What qualifications are required?

An eligible candidate must be Florida Fire Certified (Fire I & II); an Emergency Medical Technician (EMT) or Florida licensed paramedic and have Emergency Vehicle Operator Course (EVOC) certification showing 16 hours of training. Please check the actual job posting for details of additional requirements.

4. Is there pre-employment testing?

Yes. There is a 4-step process to qualify applicants to be placed on the Monroe County Fire Rescue (MCFR) eligibility list. 

1. Candidates must first pass a written examination. 
2. Candidates who pass the written exam will then be scheduled for a pre-employment physical ability test (PAT) designed to simulate firefighter activities. They will face a variety of scenarios, some of which must be completed within a certain period of time. 
3. Candidates that pass the PAT will then be scheduled for a pre-employment medical ability test (MAT) designed to simulate medical activities. 
4. Candidates that pass the MAT will then be scheduled for personal interviews. Successful candidates will then be placed on the eligibility list for a period of one year.

5. Who should I contact to discuss my application?

Please email Cara Johnson or call her at 305-289-6004 to discuss your employment application.

6. How do I volunteer with Monroe County Fire Rescue?

Contact our Volunteer Coordinator Zully Hemeyer at 305-289-6020.

7. How do I let know that I am interested in the Hot Shot Program?

Click here.

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1. Does Monroe County recharge fire extinguishers?

Monroe County Fire Rescue does not recharge fire extinguishers. There are several fire extinguisher companies in the county that provide this service. You can locate these companies by searching locally for "fire extinguisher service."

2. My house caught fire and Monroe County Fire Rescue put it out. My insurance company needs a copy of the fire report. How can I obtain this?

Records of every fire to which a Monroe County Fire Rescue unit responds are sent to our Fire Rescue Headquarters. Copies of these can be obtained by contacting Executive Assistant, Mary Moeller, at Moeller-Mary@monroecounty-fl.gov or (305) 289-6005 during regular business hours.

3. My insurance company needs to know the distance between my home and the nearest fire station and fire hydrant. Where can I find this information?

The Monroe County Fire Marshal office can provide information regarding the distance between your home and the nearest fire station and fire hydrant. Contact the Fire Marshal's Office at 305-289-6005, Monday through Friday between 8 a.m. and 5 p.m. or email moeller.mary@monroecounty-fl.gov. 

4. How do I report a leaking fire hydrant?

The Florida Keys Aqueduct Authority (FKAA) maintains fire hydrants and can be contacted at 305-743-5409.

5. Who can I call to schedule a fire inspection for a new business or school or daycare facility?

The Monroe County Fire Marshal's Office provide inspections for daycares, commercial properties, and vacation rentals. Call 305-289-6020 to schedule an inspection.

6. How can I arrange to have a fire truck to come to my school, or to have my class visit a fire station?

If you would like to schedule a visit to the fire station you can contact Monroe County Fire Rescue Headquarters at 305-289-6005. 

7. How can I obtain a fireworks permit?

Fireworks permits must be obtained from the Fire Marshal at Monroe County Fire Rescue 30 days prior to the event. Permits from other agencies may also be required. Contact the Fire Marshal's Office at 305-289-6005 and complete the Fireworks Permit Application (PDF).

8. How can I obtain a burn permit?

To obtain a burn permit or information on open burns, contact the Department of Forestry at 305-872-9010

9. What do I do with old paint, pesticides and other dangerous chemicals that I don't want?

These items can be disposed of free of charge at Monroe County’s three household hazardous waste collections centers during the following days and times:

• Cudjoe Key Transfer Stations, Mile Marker 21.5
  • First and third Wednesdays of the month
  • 8 a.m. to 4 p.m.
• Long Key Transfer Station, Mile Marker 68
  • First and third Fridays of the month
  • 10 a.m. to 2 p.m.
• Key Largo Recycling Yard, Mile Marker 100.3
  • Second and fourth Wednesdays of the month
  • 10 a.m. to 2 p.m.

For more information, call 305-295-4314.

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1. How do I let you know I am interested in the Hot Shot Program?

Click here.

2. Can members of the public take classes at the Monroe County Fire Academy?

Classes are generally only open to those affiliated with a fire station in Monroe County. Visit the Volunteer page for details on how to get involved as a volunteer.

3. How do I find out about upcoming training opportunities?

You can email Charlie Mather, Battalion Chief of Training, or call 305-289-6004 for details of upcoming training. Emails will be distributed to notify people when new courses are scheduled.

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1. Who do I contact for my Trauma Star medical record request or statement?

For medical records requests and billing information requests, please visit here. 

2. I was transported by Trauma Star air ambulance. I am a Monroe County residents. Why did I get a bill?

A statement is sent out to every patient transported by Trauma Star along with an application for the Monroe County Resident Trauma Star Fee Waiver (PDF). This must be completed and returned to us to write off any out-of-pocket expenses for qualifying Monroe County residents.

3. Do I qualify for the Monroe County Resident Trauma Star Fee Waiver?

A qualifying resident is either a property owner (or member of their immediate household) who is current in paying property taxes in Monroe County, including the Trauma Star tax, or a person (or member of their immediate household) who rents property subject to the Trauma Star tax. We also require a copy of your Florida drivers license showing your address in Monroe County, valid for the date of transportation.

Please send your Monroe County Resident Trauma Star Fee Waiver Application Form (PDF) and proof of your Monroe County residency in the form of copies of property taxes for property owners or, for renters, copies of your long-term lease and/or utility bills plus a copy of your Monroe County drivers license to the address on the bottom of the application form.

4. Do I have to sign up for the Monroe County Resident Trauma Star Fee Waiver before transportation?

No, you only need to apply for the Trauma Star Fee Waiver after you have been transported by Trauma Star and have received a billing statement. An application form should be included with your statement or you can download the Trauma Star Fee Waiver Application (PDF).

5. I am NOT a Monroe County resident. How much is the cost of transport?

There is a base rate of $12,000 for a Trauma Star transport, with an additional $100 per mile calculated from origin to destination. The average billed amount is about $20,000 to $23,000 per trip -- which is less than half of the amount usually charged by the previous private air transport company that operated in the Keys prior to 2017.

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1. How do I volunteer with Monroe County Fire Rescue?

Contact our Volunteer Coordinator Zully Hemeyer at 305-289-6020.

2. What training does Monroe County provide for volunteers?

Volunteers have the opportunity to complete a variety of State certified courses free of charge including:

• Aerial Operations
• Apparatus Operations
• Emergency Responder
• Emergency Vehicle Operations Certificate
• Fire Service Hydraulics
• Firefighter I
• Firefighter II

Each volunteer station also has an annual budget for training.

3. Do I get compensated for my time as a volunteer?

Yes, eligible volunteers receive monthly reimbursements and there is a Length Of Service Award Plan (LOSAP) that provides benefits to eligible volunteer firefighters and emergency medical services volunteers. Volunteers can also feel proud that they are serving their communities and making the Florida Keys a safer place.

4. Is MCFR currently accepting applications for career firefighters?

The application period is open when positions are needed. For more information, visit Monroe County Fire Rescue’s Career page at https://www.monroecounty-fl.gov/964/Career.

5. How do I let you know I am interested in the Hot Shots Academy?

Click here. 

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1. Does the department administer commercial driver's license (CDL) testing?

The Fleet Management Department does not administer CDL testing.

2. Who is responsible for purchasing supplies and materials for the department?

Operations Manager Edward Lowe is responsible for bulk ordering. Ed can be contacted at 305-295-3636.

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1. What commercial airlines fly into the Florida Keys Marathon Airport?

There are no regularly scheduled commercial air services at the Florida Keys Marathon Airport at this time.

2. Are there general aviation hangars and tie-downs available?

Call for availability.

• Million Air General Aviation: 305-743-4222; After Hours Callout: 305-481-7615; https://www.millionair.com/locations/mth/.
• Million Air Jet Center: 305-743-1995; After Hours Callout" 305-481-7615; https://www.millionair.com/locations/mth/.

3. What car rental agencies are available at the Marathon airport?

The following car rental agencies are available at the Marathon airport:

• Avis 305-743-5428
• Budget 305-743-3998
• Enterprise 305-289-7630
• Key West Adventures 305-293-3555 

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1. What organizations does Monroe County fund?

Monroe County funds nonprofit human service and community service organizations that have IRS 501(c)(3) status and serve Monroe County. Other requirements, such as licensing, may also apply.

2. When are applications available?

Applications are available typically in February. Contact the grants administrator at
305-292-4470 for more information.

3. Who decides what is funded?

The Human Services Advisory Board (HSAB), appointed by the County Commission, makes funding recommendations to the commission after reviewing applications and talking to applicants at its meeting in May. The commission normally considers the HSAB recommendations at its July budget hearing and may make changes if it wishes. Funding amounts become final when the budget is adopted in September.

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1. How long will I have to wait for an interview?

Once a position is closed, all applications are processed by Human Resources and sent directly to the department that is hiring. The department may then choose to interview all applicants or contact only the top applicants to set up interviews. Applicants will usually be contacted to set up an interview within a week after the department receives the applications.

2. What type of salary can I expect to receive?

Each position is posted and advertised at its full range of pay - base entry to maximum level. If the applicant exceeds the minimum qualifications for the position, the department may provide justification and recommend to hire above the minimum entry level for the position, which is also dependent on budget restraints. Salary and benefits combinations are very competitive throughout Monroe County and with private sector positions.

3. What are the work hours for positions?

Most positions begin work at 8 a.m. and end at 5 p.m. with a 1-hour (unpaid) lunch break. The County realizes the personal needs of employees and attempts to accommodate those needs by restructuring the employee’s work hours, which still ensures that the services are being provided effectively and efficiently. Departments may allow employees to work a flexible schedule provided they meet the required total number of work hours for that week. For example, some employees (if working a 40 hour week) may work 10 hours a day for 4 days, or begin work at 7 a.m. and end their day at 4 p.m. The County does have some part-time positions, all of which have different work schedules depending on the department’s needs. Emergency personnel (firefighters) work 24-hour shifts with 48 hours off in between shifts.

4. Does the County have any volunteer positions?

Monroe County realizes that many residents wish to provide their services and encourages the public to volunteer in county departments, like the library or in social services. 

Volunteer Opportunities

5. How long is my application active?

You are only required to complete one application for employment with the County. If you are interested in a different position after submitting your application, all that is required is that you contact Human Resources and request that your application be submitted for the position. Your application remains active for one year and you may apply for as many positions as you are interested in during the one-year time period.

6. How long are positions posted in-house?

Typically 7 days.

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1. Does the airport close during a storm?

The runway remains open until winds reach 40 knots; however, each airline may have their own policy regarding delaying or canceling flights. Contact them directly for information. 

KWIA Airlines

2. Does the airport have a lost and found service?

For items left in the terminal buildings or other areas of the airport, please contact the Monroe County Sheriff’s airport office at 305-292-4625. For items that were lost during TSA checkpoint screenings, call 866-289-9673.

3. Where can I find information on acceptable/restricted carry-on items?

Visit the Transportation Security Administration website for current information on restricted materials.

TSA Prohibited Items

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1. What times do parks and beaches open and close?

Generally, county parks and beaches are open from 7:30 a.m. until sunset, unless otherwise noted. 

2. Is camping allowed in Monroe County parks and beaches?

No, but some state parks allow overnight camping in Monroe County. For more information on State Parks: https://www.floridastateparks.org/

Florida State Parks - Camping Information

3. Which Monroe County parks are pet-friendly?

All parks allow service animals. Most allow leashed pets. No pets are allowed to run loose on any parks, beaches, or playgrounds.

4. How much does it cost to launch at boat ramps?

Monroe County-Owned Boat Ramps

Monroe County has eight boat ramps that are available for the public to use. All are free for use by Monroe County residents.

Harry Harris Park

• WEEKEND FEES (non-county residents only) All fees per person
  Adults (18-64): $8
  Youth (3-17): $5
  Seniors (65 & up): $5.00
  Child (under 3): Free
  Active Military, Disabled Veterans & Immediate Family-Waived with proper I.D.

  Boat Ramp: $40

  HOLIDAY WEEKEND & ANNUAL TWO DAY MINI-LOBSTER SEASON FEE (non-county residents only) All fees per person
  Adults (18-64): $15
  Youth (3-17): $10
  Seniors (65 & up): $10
  Child (under 3): Free
  Active Military, Disabled Veterans & Immediate Family-Waived with proper I.D.
  Boat Ramp: $40

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1. How do I know which permit type to select?

This can be located at Online Permitting Services under “New Permit Types available for permit application submittal” under General Reference Material for Online Permitting Submissions.

2. How do I search for permits?

• To search for ACTIVE permits, use the MAP Search Tool icon "EXPLORE YOUR COUNTY" for permits by address or Parcel ID. For general guidance, refer to the "HOW TO EXPLORE YOUR CITY" video in the training materials section list.
• To search for Completed permits, use the Completed Permits by Parcel ID 
• To search for Expired permits, use the Expired Permits by Parcel ID

3. How do I perform a Change Of Contractor?

Complete and attach a Change of Contractor form and attach it to the permit. A staff member will receive notification and update the permit.

4. What Digital Signatures are accepted?

Currently, we accept IdenTrust, GlobalSign, Entrust, and DigiCert. If you have another with a NIST level of three or higher, please contact Assistant Building Official Rey Ortiz at Ortiz-Reynaldo@MonroeCounty-FL.Gov for consideration.

5. How to apply for a permit as an Agent or Contractor?

On Step 4, if you are applying as the Contractor or an Agent for a Contractor, you will select the toggle (it will turn blue) and then click "Add Contractor."  When adding a contractor, you can enter either the business name, owner name (qualifier), or license number (Monroe County Contractor ID).

6. How can a contractor see what permits they are on?

The applicant would need to both add the contractor to the permit and add them as a contact for the permit. 

7. Can attachments be added when a permit is in progress?

No, attachments may only be added either during the application process or after a review cycle has been completed.

8. How do I remove attachments?

If the review process has not started, you may remove attachments by going to Permit Information – Attachments, then Actions (clicking the three dots to the right of the attachment), and then selecting Delete. If the review process has started, changes cannot be made. 

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1. How can I obtain bid documents?

You can view bid details on the DemandStar website for free.

DemandStar

2. When do you require going out for sealed bids?

The county requires going out for sealed bids when a project is estimated to be over $50,000.

3. How often do surplus property bids go out?

There is no set schedule for surplus property bids. To get on a mailing list to receive surplus property bids, visit www.monroecounty-fl.gov/surplus. 

Notify Me

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1. How do I know if I qualify?

Eligibility for WAP/SHIP is based on a percentage of the Federal Poverty Income Guidelines set forth by the Department of Energy. It can be found at https://www.benefits.gov/benefits/benefit-details/580.  If you receive LIHEAP you already qualify.

2. Who can apply for services?

Anyone who lives in a single-family dwelling (one side of a duplex counts as single-family provided they are physically separated.), either site built or mobile home, as long as it is permanent (no wheels.) Clients can either own or rent. Multi-family housing falls under another Weatherization grant that is in the works of being established.

3. What does the program offer me?

Weatherization Assistance Program is designed to lower the energy consumption (and cost) of homes by making them more efficient. Homes that participate in the program see instant savings on utility bills once all the measures are addressed. Clients may receive a number of improvements to include repair or replacement of leaky windows and doors, installation of compact fluorescent light bulbs, replacement of older water heaters, refrigerators, and air conditioners. All measures must be approved and are subject to the recommendation of the inspector and an energy audit. The biggest advantage of WAP is the cost to the client: IT’S FREE!

4. Who does the work?

After a home is inspected and a list of necessary measures are approved the job goes out for bid to local general contractors. It is the responsibility of MC to hire and administrate the workers. Homeowners are not authorized to perform the repairs themselves. WAP is part of the stimulus package and is intended to create work for local businesses.

5. Are there any reasons my home can be refused?

Yes.  As with any program, there are parameters that must be followed. Any home that is structurally unsafe, or has more than two square feet of visible mold, or cannot meet the desired end results will not be weatherized. The WAP is not designed to rehabilitate a home from age, storm, moisture, or insect damage. In the event that “whole house” weatherization cannot be achieved the inspector will consider the possibility of creating a conditioned living space within the home. 

6. How long will it take for me to receive services?

Once an application is received and approved by Monroe County Social Services, the home is scheduled for an inspection and energy audit by a state-certified weatherization inspector. This inspection takes about three hours to complete. The inspector then takes the information gathered from the inspection and created a work order for the project and sends it out for bid to local contractors. Usually, within a week, prospective contractors meet with the inspector at your home to inspect and take necessary measurements.  The contractors have about a week to assemble and submit their bids. When they are all received the job is awarded to the winning contractor who will then contact the homeowner and schedule repairs. Most repairs are completed in one or two days. From time to time projects do go on longer based on the availability of materials.

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1. What is a solid waste assessment?

It is the service cost for residential collection and disposal of household municipal solid waste (Trash, yard waste, recycling, appliances, etc., however not construction debris). The assessment is legally required to be sent out yearly if there is a change in the cost from the year before. 

2. Is the solid waste assessment notice a bill?

No, this is preliminary notice of the solid waste assessment that will appear as an additional line item on your property tax bill in November of each year. 

3. What period of time does the Solid Waste Assessment Program cover and when will they be payable?

The solid waste assessment covers the period of October 1-September 30.The assessment is imposed annually and is payable as part of your tax bill, to be paid each year between November 4-March 31. 

4. Is the solid waste assessment a new charge?

No, this is not a new charge. The solid waste assessment was first imposed in 1989 and has been collected on the ad valorem tax bill each year since 1989. 

5. I don't pay taxes now due to homestead exemption. Will I have to pay the solid waste assessment?

Yes. The solid waste assessment is different than taxes and will apply to all residential property regardless of Homestead exemption. 

6. If I am billed incorrectly for assessments on the tax bill in November? How do I get it corrected?

If information on this notice or on the November tax bill is incorrect regarding your solid waste assessment, please contact Monroe County Solid Waste Management at: 305-295-4323 or 305-292-4536, Monday-Friday, 8:00 a.m.-5:00 p.m. Staff will process the appropriate forms and forward them to the Tax Collector for correction of the assessment roll. 

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1. What are the pros and cons of PACE?

The pros and cons depend on each individual project and the property owner's financial situation. There may be other types of financing available and the County does not guarantee the PACE program is the best financing option. You might want to discuss options with your financial adviser. 

Here are a couple general advantages and disadvantages to consider when making your decision:

• PACE allows a property owner to finance improvements without a large up-front cash payment. 
• PACE incentivizes energy and wind mitigation improvements, since many property owners are hesitant to make property improvements if they think they may not stay in the property long enough for the resulting savings to cover the upfront costs. 
• The energy and insurance savings should be greater than the PACE assessment over time. Before you sign an agreement, make sure you understand what projects have the greatest energy and insurance savings. You may want to call your property insurance company to ask about rebates for particular home improvement items. It could also mean completing a home energy survey or home energy audit. The Department of Energy's Energy Saver webpage is a national resource to learn more about energy saving products and services. 
• PACE repayment periods vary from 5-20 years.
• Qualified PACE improvements generally increase the value of the property.
• Under Florida law, property taxes stay with the property when it is sold and the same is true of an assessment. Therefore, if you sell the property the new homeowner could then take over the balance of the assessment; however, the seller's lender or the buyer's lender (Mortgage Company) may require pay off the remaining outstanding balance of the assessment before the property can be refinanced or sold. This is particularly true for Freddie Mac and Fannie Mae mortgages.
• Failure to pay the PACE assessment is treated the same as nonpayment of taxes.

2. How is PACE different from other financing options?

PACE is a special assessment, commonly referred to as a PACE assessment, for an improvement tied to the property. Should a transfer of property ownership occur, the PACE assessment obligation stays with the property, not the property owner. Therefore, if you sell the property the new homeowner could then take over the balance of the assessment; however, the seller's lender or the buyer's lender (Mortgage Company) may require pay off the remaining outstanding balance of the assessment before the property can be refinanced or sold. This is particularly true for Freddie Mac and Fannie Mae mortgages.

Important considerations include: 

• Failure to pay the full tax bill including the PACE assessment could trigger foreclosure and property loss even if the property owner is current on other mortgage lien(s). 
• The PACE assessment is the priority lien and the lien position may impact options to sell or refinance. Some mortgage lenders (particularly Freddie Mac and Fannie Mae) may be unwilling or unable to modify or refinance a property subject to a PACE assessment due to the type and position of the assessment requiring payment in full prior to refinancing or sale of property.

3. What is the interest rate for PACE financing?

Currently, PACE financing has an average range of 6-8% interest rate with additional associated fees. Typically, the cost of the project is repaid over a period of 15 to 20 years as an annual payment on the property tax bill; however, other payment lengths are available. Interest rates and fees for the project are set by the PACE Provider at the time that Financing Document/Agreement are finalized with the property owner. More information can be found on the PACE Providers' websites.

4. What improvements qualify for PACE financing?

PACE Qualifying Improvements shall mean those improvements to real property provided for in Section 163.08(2)(b), Florida Statutes, including, but not limited to, energy conservation and efficiency, renewable energy, and wind resistance improvements. To qualify, projects must be permanent improvements for example new roofs, air conditioning units, impact windows, and solar panels. For questions regarding specific qualifying improvements, contact the individual PACE Providers. 

To ensure the greatest energy and insurance savings for your project, before you sign an agreement, make sure you understand what projects would have the greatest energy and insurance savings. That means you may want to call your property insurance company to ask about rebates for particular home improvement items. It could also mean completing a home energy survey or home energy audit. The Department of Energy is a resource to learn more about energy saving products and services. 

When you are requesting project bids from contractors, ask them to provide energy savings estimates for the products/materials. Look for ENERGY STAR® labeled products/materials. 

5. Is there a time limit or a funding limit on the amount of financing available?

There is no short-term deadline in which to apply. The amount of funding available is significant. There are multiple PACE Providers and Approved Contractors from which to choose for a project. You should not feel rushed to enter into a financial agreement by any provider or contractor. 

Be a diligent, smart consumer and take time to research the program and any financing options available to you. Seek more than one project quote requesting written estimates that include a detailed scope of work with itemized cost estimates (e.g. materials, labor, permits, taxes, fees). 

There are potential individual limits for the amount of financing available to your property due to the consumer protections found in the County PACE ordinance. For residential properties, PACE Providers must ensure the following: 

• 
  
  • The total amount of any non-ad valorem assessment for a property under the PACE Statute may not exceed twenty percent (20%) of the just/fair market value of the property as determined by the county property appraiser, excepted as otherwise provided by statute; 
  • All property taxes and other assessments levied on the property tax bill have been paid and have not been delinquent for the preceding three years, or the property owner's period of ownership, whichever is less; 
  • There are no involuntary liens, including but not limited to construction liens on the property; 
  • No notices of default or other evidence of property-based debt delinquency have been recorded during the preceding three years, or the property owner's period of ownership, whichever is less; 
  • All mortgage debt on the property is current and not delinquent; 
  • All mortgage-related debt on the underlying property may not exceed 90% of the property's fair market value; and
  • The total mortgage-related debt on the underlying property plus the PACE program financing may not exceed the fair market value of the property.

6. Does a condominium qualify for PACE?

In general, condominiums are eligible. Due to the complexities associated with condominium ownership, assessment payments, rules of the condominium associations, and physical unit design, it is best to contact the PACE Providers directly to research eligibility and process. For properties subject to HOA restrictions, it is the responsibility of the Property Owner to obtain authorization that the requested Eligible Products meet all the HOA requirements, as applicable. For specific project eligibility, contact the individual PACE Providers.

7. Do I have to pay the remaining PACE assessment in full if I sell my property?

PACE is designed to allow the repayment to stay with the property; however, accelerated repayment could be a condition of title transfer, at the discretion of the seller, buyer and lender. When a property owner sells or refinances their property, state statute authorizes the assessment to stay with the property; however, the seller's lender or the buyer's lender (Mortgage Company) may require the seller to pay off the remaining outstanding balance of the assessment before the property owner refinances or sells the property. Property owners should consult with their lenders at the time of refinance or sale of the property to determine whether the program assessment will need to be paid in full. In addition, by law, property owners must provide written notice of the assessment to the buyer prior to sale of the property. 

The disclosure shall state "QUALIFYING IMPROVEMENTS FOR ENERGY EFFICIENCY, RENEWABLE ENERGY, OR WIND RESISTANCE.— The property being purchased is located within the jurisdiction of a local government that has placed an assessment on the property pursuant to s. 163.08, Florida Statutes. The assessment is for a qualifying improvement to the property relating to energy efficiency, renewable energy, or wind resistance, and is not based on the value of property. You are encouraged to contact the county property appraiser's office to learn more about this and other assessments that may be provided by law."

8. What happens if my PACE assessment is not paid?

Under Florida Law, a PACE assessment (treated like a lien) is recorded on the property to secure the financing and will have a higher priority than most other liens on or rights in your Property, including any mortgage. It is the responsibility of each taxpayer to know when taxes are due, and to pay them before they become delinquent. Failure to receive a tax bill does not relieve a taxpayer of the responsibility for payment, nor is it cause for cancellation of penalties and/or charges if the bill becomes delinquent. Taxes on real property (ad valorem and non-ad valorem) are collected on an annual basis. The Monroe County Property Appraiser (not Monroe County Board of County Commissioners) establishes the value of property and exemptions.

9. Can I pay my PACE assessment early?

Yes, you are able to pay off the PACE assessment in full. In some cases a mortgage company may require full pay off prior to selling or refinancing the property. There may be a fee associated and/or minimum payment amounts with early payoff. 

Please contact your PACE Provider directly to discuss early payoff of your assessment.

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1. Who is eligible to use Monroe County Transit?

There are no eligibility requirements; however, the main focus is on individuals that are transportation-disadvantaged, such as the elderly, disabled, or needy individuals whose disability prevents them from riding in regular fixed-route or commuter transit vehicles.

2. What is the cost to use Monroe County Transit?

The current fee is $2 per trip, except for hardship clients. A trip consists of one pick-up and one drop-off. You are required to have the exact change, as our drivers are unable to make change. Non-refundable payment vouchers are also available in books of 20 one-dollar tickets for $20. It takes two tickets for each one-way trip.

Seniors 60 years and older are able to ride MCT free of charge.

3. What happens if I have a last-minute need for a trip?

Monroe County Transit will do its best to accommodate clients needing last-minute reservations. However, availability is based upon previously scheduled rides and time and distance constraints. Those clients with medical appointments will take priority.

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1. What is sheltering in place?

At Home:

Bring children and pets indoors immediately, tune into the official TV/radio station, close and lock all doors & windows, turn off ventilation systems only if they draw in outside air, cover food/place it in a refrigerator, move to interior room/basement

In a Vehicle

If you are very close to home, your workplace, or a public building, go there immediately and go inside. If you are unable to get indoors quickly and safely, continue driving away from the nuclear plant for a distance of at least 10 miles. Close windows and vents. If possible, set the ventilation system to recirculate the air inside the vehicle. Avoid shutting off your air conditioning system if it is a hot day. Overheating your body can be dangerous. Listen to the radio for updated information and instructions.

At Work

Employers should close the office, making any customers, clients, or visitors in the building aware that they need to stay until the emergency is over. Close and lock all windows, exterior doors, and any other openings to the outside. Avoid overcrowding by preselecting several interior rooms with the fewest number of windows or vents. Switch the ventilating and air conditioning systems to recirculate the air inside the structure, if possible. Employers should ask employees, customers, clients, and visitors to call their emergency contacts to let them know where they are and that they are safe. If the business has voicemail or an automated attendant, it should be switched to a recording that indicates that the business is closed, and that staff and visitors are remaining in

the building until authorities advise it is safe to leave. One person per room should write down the names of everyone in the room. Call your business designated emergency contact to report who is in the room with you and their affiliation with your business (employee, visitor, client, customer). Listen to the radio or television for updated advice and instructions.

2. If asked to evacuate, where do I go?

Southbound on U.S. 1 to Key Largo School, 104801, Overseas Hwy, Key Largo, FL 33037

3. Do I get my kids from school?

Academy at Ocean Reef/Reef Club Kids

In the unlikely event of an emergency, if you have not received early dismissal notification, proceed to the Emergency Reception Center at Key Largo School, 104801, Overseas Hwy, Key Largo, FL 33037. Key Largo School is the host facility for Academy at Ocean Reef and Reef Club Kids children. 

School Relocation

In an emergency, school children may be proactively relocated to host facilities outside the emergency planning zone. Public and private schools in the 10-mile emergency planning zone have emergency plans in place to ensure the safety of children. Please check with your school to learn more about their emergency plans. 

• DO NOT disrupt an evacuation by attempting to pick up your children at their school. This causes traffic congestion, security risks and impedes the ability of authorities to move children to safety. 
• Parents and guardians can children at the host facility:
  • Academy at Ocean Reef and Reef Club Kids will relocate to Key Largo Elementary School, 104801 Overseas Highway
• Do not phone the school as the phone lines are needed for emergency use. 
• Local radio and television stations will announce when and where school children may be picked up.

Key Largo School

No, await instruction from Monroe County School District. Key Largo School is outside of the 10-mile emergency planning zone.

4. What is potassium iodide (KI) and do I need it?

Radioactive iodine may be released during a nuclear power plant accident. Potassium iodide (KI) is stable iodine that saturates the thyroid with non-radioactive iodine. Any radioactive iodine subsequently taken up by the body will not be absorbed by the thyroid and will be excreted. DOH may recommend KI for potentially affected populations.

In the event of an evacuation or radiological release, evacuees from affected sectors in the 10-mile EPZ (radius around Turkey Point) may receive KI from the Emergency Reception Center at the Key Largo School, 104801, Overseas Hwy, Key Largo, FL 33037, if FDOH recommends it. The FDOH keeps on hand enough KI for those who live within the 10-mile zone. 

5. Am I safe if I live in Key Largo/Tavernier/Islamorada/Key West?

If you are not within the declared evacuation area, you should not evacuate. Evacuating when not required has the potential to increase the risk to your family and others by impeding the outbound traffic flow and slowing the evacuation from the affected area. Tune into media for more information on your location.

If there were a release, those within the 10-mile radius should be hyper alert to protective measures. Key Largo south of the junction of State Road 905 and Card Sound Road is outside of the 10-mile radius.

6. Is it safe to eat and drink?

Is tap water safe to drink? 

In the event of a release, probably, but until there are drinking water test results, only bottled water and sealed juice or soda containers is certain to be free of radioactive contamina­tion. Wipe or rinse the outside of bottles or cans before opening them. Tap or well water can be used for cleaning yourself and your food.

Is food safe to eat?

In the event of a release, food in sealed containers (cans, bottles, boxes, etc.) and any unspoiled food in your refrigerator or freezer is safe to eat. Use a damp towel or cloth to wipe off cans, bottles, packaged foods, counters, plates, pots and utensils before using them. Seal these towels or cleaning cloths in a plastic bag and place them away from people and pets. However, any unpackaged food that was out in the open and near the incident may have radioactive dust on it. Therefore, don’t consume food that was out in the open.

7. Where can I get more information?

Monroe County Emergency Management will update news and media sources with the latest information, as well as www.monroecountyem.com/turkeypoint.

Monroe County Emergency Management Social Media: www.facebook.com/monroecountyem and Twitter: www.twitter.com/monroecounty. Monroe County BOCC will also update on the Nextdoor application.

Sign up for emergency alerts at www.monroecountyem.com/alertmonroe. Protective measures will be pushed through this system to those in the affected areas via this system. 

AM Radio

• WFFG 1300 (Primary emergency alert system station)
• WKWF 1600

FM Radio (Primary emergency alert system stations):

• WFKZ 103.1
• WEOW 92.7
• WWUS 104.1

Additional stations:

• WKLG 102.1
• WMKL 91.7
• WKEZ 96.9
• WCTH 100.3
• WGMX 94.3
• WAVK 105.5
• WPIK 102.5
• WJIR 90.9
• WKEY 93.5
• WCNK 98.7
• WAIL 99.5
• WIIS 107.1

TV Stations - Please consult your area cable listing for these channels:

• WFOR channel 4
• WTVJ channel 6
• WSVN channel 7
• WPLG channel 10
• WLTV channel 23
• WSCV channel 51

8. What do the Emergency Classification Levels mean?

1. UNUSUAL EVENT: Situations that are either in the process of occurring or have occurred, which indicate a potential degradation of the level of safety of the plant or indicate a security threat to facility protection has been initiated.

2. ALERT: Events are in process or have occurred, which involve an actual or potential substantial degradation of the level of safety of the plant, or a security event that involves probable life-threatening risk to site personnel, or damage to site equipment because of hostile action.

3. SITE AREA EMERGENCY: Events are in process or have occurred, which involve actual or likely major failures of plant functions needed for the protection of the public, or hostile action that results in intentional damage or malicious acts; (1) toward site personnel or equipment that could lead to the likely failure of, or; (2) prevent effective access to, equipment needed for the protection of the public.

4. GENERAL EMERGENCY: Events are in process or have occurred, which involve actual or imminent substantial core degradation or, melting with potential for loss of containment integrity, or hostile action that results in actual loss of physical control of the facility.

9. If asked to evacuate, can I bring my pet?

If you are directed to evacuate, you will want to take your pets with you. 

Plan now for what you will do and how you will protect them. Please keep in mind that pet owners are ultimately responsible for their pet’s needs at the public shelter. 

Pet guidelines:

• Space for pets at public shelters is limited and is intended for individuals with pets living in areas ordered to evacuate. 
• Owners should bring identification since it may be necessary for pet and owner reunification. 
• Pet owners should bring a kennel or carrier, food for five days, bedding, bowls, toys, and any needed pet medications. 
• All dogs and cats should have a current rabies vaccination, dog license, or microchip, and be current on flea and tick preventive measures. 
• Pet owners will not be permitted to leave the shelters without their pets. 
• Nonservice animals may be housed in a separate area of the shelter