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1. What is the Census?

The U.S. Census is a once in a decade count outlined in the Constitution designed to count everyone once. 

2. What is the purpose of counting everyone?

It is utilized to make sure we have accurate representation in congress. Right now, there $675 billion in federal funds distributed based on the demographics represented in the census. 

In addition, the numbers help us make business and policy decisions, fund how we build schools and hospitals, and make sure the right emergency management in place so everyone is safe in an emergency. 

3. Is my information safe?

Absolutely. Your information is protected by federal law and sealed for 72 years.

4. When and how are people counted?

The census counts everyone once and only once based on where you are living on April 1, 2020. 

This decade is the first time the census will utilize the internet. People can respond and participate online, but can also mail or telephone their information, like done in the past. 

5. What if I am in college, or a snowbird, or live in more than one place?

We want to make sure everyone does this correctly.

If you are a snowbird or if you have two homes and live one part in one area and part of the year in another area, it is where you are 50 percent, plus one-night of the time.

If you are a student, it is where you live the majority of the time or where you live on April 1, 2020.

6. What if I live in a household with roommates?

Everyone in your household counts. If you do have roommates, you will want to have a conversation with them so that when the census postcard is mailed to you, your household can decide to complete it as a household, or you can each decide to file separately. Please do whatever is easiest for your situation.

7. When should I respond to the Census?

The Census takes place on April 1, 2020. There is a window of opportunity to respond from mid-March through mid-April 2020. 

8. What happens if I forget to respond to the Census?

This is where the door-to-door census taker will stop by your house and ask you to fill out the census. They can also help you fill it out if you need help. 

Also, please keep in mind that Census Takers, who are federal employees, may stop by to ask you some questions to verify they have a complete list of addresses for the actual census. 

REMEMBER: Census workers will never ask you about your social security number or bank account information!

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1. What is a budget?

In simple terms, a budget is an entity's plan for its financial resources. It is an estimate of proposed expenses for a given period and the proposed means of paying for them. Two basic components of the budget are the revenue section and the expenditure section.

2. How does the county track its budget?

With 5,000 line items and dozens of organizations within its purview, Monroe County relies on computers with sophisticated budgeting software to help with budgeting and accounting. Like many counties in Florida, the Monroe County clerk of the circuit court performs the day-to-day accounting, such as writing checks to vendors and processing payroll. The Monroe County Office of Management and Budget, under the county administrator, prepares the budget using a computerized budget preparation system.

3. How does the county generate revenue?

Monroe County raises revenues from a variety of sources, including property taxes, licenses and permits, revenues from federal and state sources, charges for services, fines and forfeitures, grants, rents, and interest.

It is important to understand that the county has the ability to combine property taxes and other revenues to support a broad range of activities. The county also uses property taxes and other revenues to supplement programs receiving grant funds from the state and federal government. If grants or other funding decrease, the county must decide whether to raise tax revenues to support these various programs or reduce services.

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1. What are the procedures for building close to property lines?

The Zoning Code requires minimum setbacks from property lines for all buildings according to the zoning of the property in question.

2. How tall can my grass get?

County ordinance prohibits weeds or grass in excess of eight inches in height. County ordinance also prohibits the accumulation of waste, yard trash, or debris.

3. Where can I keep my inoperable vehicle?

Inoperative vehicles may not be parked, kept, or stored on residential property or on the public right of way. All vehicles on residential property must be properly licensed and in operable condition. The keeping of unregistered and/or unlicensed vehicles on residential property is prohibited. Any vehicle that does not operate must be in an enclosed structure, such as a garage.

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1. Where do I get a marriage license?

Marriage licenses can be obtained from the Clerk of the Court.

Monroe County Clerk of the Circuit Court

2. Where can I find information on obtaining an occupational license?

Occupational licenses are administered by the county tax collector. Visit the following website for details. Monroe County Tax Collector

3. Where can I find information on my homestead exemption?

Tax exemption information can be found on the Property Appraiser’s website.

Monroe County Property Appraiser

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1. Are boat ramps and fishing bridges open?

Yes, more information can be found here.

2. Is there any assistance available for local families?

Please visit www.monroecountyem.com/cares for the Rental and Mortgage Program and the Business Assistance Grant programs through Monroe County. 

United Way Community Resource Guide

In addition, UWCK is facilitating information and assistance for residents who are trying to enroll in state and federal programs. The current needs far exceed the response capacity of our local programs, so qualifying residents are encouraged to seek state and federal assistance ensuring our local resources will go further. For Keys residents needing the Florida Reemployment program, UWCK has compiled “Links and Tips for Unemployment Assistance”, found at KeysUnitedWay.org/COVID-19ApplicationAssistance. Social service agencies may also refer clients who need help completing the paper version of the Florida Reemployment application by emailing ApplicationAssistance@KeysUnitedWay.org.

Salvation Army

Salvation Army Helpline 844-458-HELP (9 a.m. to 9 p.m.)

Food Assistance

Monroe WIC Offering Assistance to Families in Monroe County

The Florida Department of Health in Monroe County’s WIC (Special Supplemental Food Program for Women Infants and Children) offers food/nutrition/breastfeeding assistance to low-income pregnant women or families with infants or children under the age of 5 years who reside in Monroe County. Those individuals/families who meet these criteria and are experiencing a loss of income due to the COVID-19 crisis are encouraged to sign up for WIC to help with food costs. Families that meet these criteria and are currently receiving unemployment or Medicaid benefits automatically qualify financially for WIC benefits. Others will need to provide proof of income and/or explain income loss to qualify.

For more information or to apply: Key West area—call 305-676-3852 and Upper Keys call 305-676-3933. (During the COVID-19 Pandemic, all applications will be done by phone and necessary documents can be faxed or emailed, please do not come to the WIC office).

3. I believe I have COVID-19. What are my testing options?

Please visit Testing, Hospitals, Urgent Care Centers, and other options. 

4. Are facial coverings required?

Yes, when you are outside of your home and unable to socially distance or when you are inside a business in Monroe County. 

The Monroe County Board of County Commissioners amended Monroe County Ordinance 014-2020 to add stricter penalties for non-compliance of wearing facial coverings and the ability for county or municipal code compliance officers to issue a notice to appear or civil citation upon observation of a violation along with local law enforcement.

Monroe County requires all persons over the age of six to wear a facial covering whenever away from their home and unable to engage in social distancing. Every person over the age of six who is away from his or her residence shall carry a face-covering capable of immediate use.

The ordinance requires operators and employees of business establishments to ensure customers comply within the establishment. A face covering MUST cover the nose and mouth and may include a face mask, homemade mask, or other cloth, silk, or linen covering, such as a scarf, bandana, handkerchief, or other similar cloth covering. There is an exception for those seated at a restaurant, and for gym and barbershop patrons. Exceptions can be found at www.monroecountyem.com/covid19.

The mandatory facial covering directive applies throughout Monroe County and the municipalities, but the municipalities may impose additional restrictions. Key West does have a stricter facial covering requirement for those to wear a facial covering regardless of social distancing while outside the home.

A law enforcement officer may arrest or issue a notice to appear for any knowing and intentional violations committed in his or her presence or through an arrest warrant. Violations shall be prosecuted by the State Attorney of the 16th Judicial Circuit. A person found in violation may be punished by up to 60 days in the County jail and/or a fine of up to $500.

The amendment allows a county or municipal code compliance officer, as well as a law enforcement officer, upon observation of a violation by a person who does not immediately put on a face-covering after receiving a warning, to issue a notice to appear or civil citation to appear in County Court. Any person or business establishment prosecuted under this subsection and found in violation of this ordinance may be punished by a fine of up to $500. Code officers can also issue an administrative notice of violation with fines of up to $1,000 for a first offense and $5,000 for a repeat offense. Each day a violation of this ordinance occurs is considered a separate offense.

Code compliance numbers for reporting violations:

• Unincorporated Monroe County: 305-289-2819

• Key West: 305-809-3740

• Marathon: 305-289-5024

• Key Colony Beach: 305-289-1212 ext. 3

• Islamorada: 305-664-6435

• Layton: 305-664-4667

After hours or weekend issues needing immediate attention can be addressed to the Monroe County Sheriff’s Office non-emergency number at 305-289-2351 for unincorporated Monroe County, Marathon, Layton, and the Village of Islamorada, and for the City of Key West contact Key West Police Department at 305-809-1000.

The State of Florida Department of Business and Professional Regulation (DBPR) still has in effect its emergency order prohibiting alcoholic beverage sales for consumption on premises by bars. Under DBPR’s order, restaurants including those with liquor licenses must limit indoor dining to 50 percent capacity of their indoor seating capacity and continue to follow social distancing requirements. Report businesses violating the Governor’s Executive Order 20-139 to www.myfloridalicense.com/DBPR/emergency/. 

5. What are the code compliance numbers for those not wearing facial coverings?

Code compliance numbers for reporting violations:

• Unincorporated Monroe County: 305-289-2819

• Key West: 305-809-3740

• Marathon: 305-289-5024

• Key Colony Beach: 305-289-1212 ext. 3

• Islamorada: 305-664-6435

• Layton: 305-664-4667

After hours or weekend issues needing immediate attention can be addressed to the Monroe County Sheriff’s Office non-emergency number at 305-289-2351 for unincorporated Monroe County, Marathon, Layton, and the Village of Islamorada, and for the City of Key West contact Key West Police Department at 305-809-1000.

The State of Florida Department of Business and Professional Regulation (DBPR) still has in effect its emergency order prohibiting alcoholic beverage sales for consumption on premises by bars. Under DBPR’s order, restaurants including those with liquor licenses must limit indoor dining to 50 percent capacity of their indoor seating capacity and continue to follow social distancing requirements. Report businesses violating the Governor’s Executive Order 20-139 to www.myfloridalicense.com/DBPR/emergency/.

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1. What is dengue?

Dengue is a viral disease transmitted by a breed of mosquito common to the southeastern United States and the tropics. It is not spread person-to-person. More than 100 million cases of dengue occur every year worldwide, with year-round cases in the Caribbean and South and Central America. Symptoms of dengue include high fever, headache, pain behind the eyes, backache, joint and muscle pains, nausea and vomiting, and sometimes rash. Anyone experiencing these symptoms should seek medical counsel, although there is no vaccine or antidote for dengue. Care procedures involve common treatments for severe flu cases.

2. How dangerous is it?

Many people are infected and do not develop any symptoms, said Bob Eadie of the Monroe County Health Department. Others develop severe joint pain, which is why it is also sometimes known as “breakbone fever.” People with chronic conditions such as diabetes, hypertension or congestive heart failure may be at increased risk of severe disease. Fatalities are rare; less then 1 percent of patients succumb to the disease.

3. How did it get to Key Largo?

It was likely brought to the island by either a resident or a visitor who traveled to a dengue endemic area, arrived in Key Largo and was bitten there by an Aedes aegypti mosquito, which is common to the Keys. The mosquito, in turn, transmitted the virus to other humans. There have been no reported cases that have originated outside of that area or the remainder of the Florida Keys, according to health officials.

4. Is it safe to travel to the Keys?

People should not be concerned about visiting. There are no local, state or federal advisories discouraging travel to Key Largo or anywhere else in the Florida Keys. Many popular tropical visitor destinations are challenged with dengue year-round.

The emergence of these dengue cases reinforces the importance for the public to prevent insect bites and to take basic precautions to help limit exposure. To safeguard against the virus and ensure personal comfort, take preventive measures against mosquitoes:

• Keep the area around your residence, business and property free from containers that collect water. Empty birdbaths, buckets, ashtrays, boats, tarps, roof gutters, tires, flowerpot holders and anything else that collects water. Mosquito inspectors will visit residences and businesses to walk with property owners to uncover and treat problem areas.
• To help avoid being bitten by Aedes aegypti or any other mosquito, health officials recommend the use of mosquito repellents that contain DEET, picaridin or oil of lemon eucalyptus as an active ingredient. It is important for repellent users to read the manufacturer’s instructions.
• Between dusk and dawn, wear protective clothing with long sleeves.
• Ensure windows and screens are intact.
• When retiring for the evening, close windows and doors and use air conditioning. 

The Keys have an aggressive mosquito abatement program and the Florida Keys Mosquito Control District is concentrating eradication efforts in the section of Key Largo.

The Aedes aegypti mosquito is a freshwater mosquito, so the best way to thwart the insect’s spread and activity is to eliminate breeding venues.

More Visitor Safety information and mosquito protection/preventive measures can be found at https://fla-keys.com/visitor-safety/.  

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1. What is Emergency Management?

Emergency Management is responsible for making plans that would help all the county residents, businesses, services, and government offices are best prepared for a disaster. They also respond to disasters by staffing the Emergency Operations Center (EOC) when a hurricane or other disaster threatens.

2. What is mitigation?

Mitigation is the cornerstone of emergency management. It's the continuing effort to lessen the impact disasters have on people and property. Mitigation is defined as "sustained action that reduces or eliminates long-term risk to people and property from natural hazards and their effects."

Through effective mitigation practices we can ensure that fewer people and communities become victims of natural disasters. Mitigation can take many forms. It can involve such actions as:

• Promoting sound land use planning based on known hazards
• Buying flood insurance to protect your belongings
• Relocating or elevating structures out of the floodplain
• Securing shelves and hot water heaters to walls
• Developing, adopting and enforcing building codes and standards
• Engineering roads and bridges to withstand earthquakes
• Using fire-retardant materials in new construction
• Developing and implementing a plan in your business or community to reduce your susceptibility to hazards

3. Does Monroe County have a Radiological Emergency Preparedness Program?

Yes. Since Monroe County is within the 10-mile Emergency Planning Zone (EPZ) of the Turkey Point Nuclear Power Plant, the Emergency Management Department must have a radiological preparedness plan to ensure for residents safety should an incident at the power plant occur. In addition to the Plan, the Emergency Management exercises and trains on regular basis, all county emergency responders whom who be called upon to respond in case of radiological emergency. This is being conducted in close coordination with Miami-Dade Emergency Management, Florida Power & Light, State Emergency Management and Department of Health.

4. What is the "Storm Ready" Program?

"StormReady" is a national voluntary program, administered through your local National Weather Service office, that gives communities the skills and education needed to cope with and manage potential weather-related disasters, before and during the event. The program encourages communities to take a new pro-active approach. This nationwide preparedness program uses a grassroots effort to help communities develop plans to improve local hazardous weather operations and public awareness for all types of local severe weather threats. In other words, StormReady is aimed at arming America's communities with the communication and safety skills necessary to save lives and property.

5. What is a Local State of Emergency and directives?

Local jurisdictions have the authority to declare, by resolution, a local state of emergency pursuant to Section 252.38(3)(a)5., Florida Statutes. A local state of emergency directive can be initiated by a county at any time, but in most cases, it should be declared prior to requesting a response or recovery assistance from the state. Declaring a local state of emergency informs state decision-makers that an emergency situation exists beyond the response or recovery capabilities of the local jurisdiction.

The enactment of such a directive will enable counties to:

• Initiate local emergency preparedness and response actions
• Request state assistance, if needed
• Invoke emergency-related mutual-aid assistance
• Waive the procedures and formalities otherwise required of the political subdivision by law, to respond to the emergency

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1. Where are the pet shelters?

All county shelters are pet-friendly shelters.

2. If I have a disability, can I stay at a general public shelter?

Yes. you may stay in a general public shelter. You can also choose to register with the special needs sheltering program.

3. What is the difference between a 'warning' and a 'watch'?

A hurricane or tropical storm warning means that a hurricane or tropical storm winds are expected to strike your area in 24 hours or less.

A hurricane or tropical storm watch means that a hurricane or tropical storm may threaten your area.

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1. What is Local Mitigation Strategy?

A Local Mitigation Strategy (LMS) is a local government plan in the United States, typically at county level, that is designed to reduce or eliminate risks to people and property from natural and man-made hazards. Mitigation strategies are supported by state government and federal programs, in line with the Disaster Mitigation Act.

2. Whom do I call for individual assistance if my home was destroyed in a storm?

Call FEMA Helpline at 800-621-FEMA (3362) (TTY) 800-462-7585 (for the hearing impaired).

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1. Will power be turned off?

Power will not be turned off. 

2. Evacuations?

(Updated August 22) There is a mandatory evacuation for liveaboard vessels, mobile homes, RVs, travel trailers, and campers by noon on Sunday. There are no current evacuations ordered for Monroe County residents or visitors. Visitors can find more information at www.fla-keys.com. 

3. What hotels accept pets?

Many hotels accept pets during hurricanes. Links for more information:

• Pets Welcome: www.petswelcome.com

• Dog Friendly: www.dogfriendly.com

• Bring Fido: www.bringfido.com

• Pet Friendly Travel: www.petfriendlytravel.com/pet_evacuation

• Pet Friendly Travel Guide: www.tripbuzz.com/pet-friendly-travel-guide

4. What do I bring to a shelter?

Take your own supplies

• Cots or beds are not provided. Bring pillows, sheets, blankets, portable cot or air mattress, chaise lounge, folding chairs, or sleeping bags.

• If you are on a special diet, bring a supply of nonperishable food that will be sufficient for 3 days per person.

• Multiple changes of clothing and sturdy shoes.

• Required medications and medical support equipment, like wheelchair/walker, oxygen, dressings, feeding and suction equipment, diapers, etc.

• Personal hygiene items, like toothbrush, toothpaste, deodorant, towels, brush/comb, dentures, glasses, eye drops, diapers, etc.

• Entertainment items, like games, cards, books, magazines, etc.

• Wi-fi and cell signals may not be available 

5. When do bridges close?

• Bridges do not close prior to a storm.

• Conditions can make it unsafe for emergency vehicles and high-profile vehicles to cross bridges due to high winds. 

• Bridges may be restricted after storms, allowing them to be inspected by FDOT and approved for safety. 

6. Is there a curfew in place?

• There are no curfews in place
• Check www.keysso.net for updated information. 
• Curfew decisions are made at the local level by the Monroe County Sheriff’s Office based on the specific situation. We have not been informed of any countywide or localized curfews at this time.

7. What is the difference between a WATCH and WARNING?

• WATCH: Conditions are possible in the specified area, usually within 36 hours

• WARNING: Conditions are expected in the specified area within 24 hours.

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1. What facilities are available in the Upper Keys?

Many Parks and Government Centers

Upper Keys Facilities

2. What facilities are available in the Middle Keys?

Marathon Government Center

Middle Keys Facilities

3. What facilities are available in the Lower Keys?

Many Parks and Government Centers

Lower Keys Facilities

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1. How can I reserve a county meeting room?

Meeting room policies and application forms are available by calling 305-292-4201.

2. How much does it cost to reserve a county meeting room?

The fees for reserving county meeting rooms are:

• $20 per hour for the use of a small meeting room for 10 people or less (business hours only)
• $41.57 per hour on Monday through Friday from 8:00 am to 5:00 pm, excluding holidays
• $50.05 per hour on evenings, weekends, and holidays

3. Can our meeting be televised?

Television coverage is available only for pre-approved county activities. Any other governmental agency must obtain prior approval from the county administrator. Contact the county administrator’s office at 305-292-4441 for more information.

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1. How do I apply for FEMA individual assistance?

The quickest way to apply for federal assistance is online at www.disasterassistance.gov.

Survivors may also apply by phone at 800-621-3362 (Voice, 711 or VS) or 800-462-7585 (TTY). Due to high demand, lines may be busy. Please be patient, and try calling in the morning or evening when call volume may be lower.

2. Can I apply in-person for FEMA individual assistance?

Yes, there are four Disaster Recovery Centers in Monroe County that can help survivors register for assistance, update their application and check on the status of their application. The hours are 8 a.m. to 8 p.m.

1. Big Pine Key: Big Pine Community Park, 31009 Atlantis Drive

2. Islamorada: Fire Station #20, 2nd Floor EOC, 81850 Overseas Hwy

3. Key West: 3126 Flagler Street

4. Marathon: 6805 Overseas Highway

3. Should I register for FEMA assistance even though I have insurance?

You should apply for assistance even if you have insurance because you may discover that you still have unmet needs after you receive your settlement.

If you have not contacted your insurance agent to file a claim, do so right away. Insurance is your main source for money to put your life, home, and business back in order after a disaster.

Insurance may not cover all post-disaster expenses, so disaster programs may be able to help.

4. Why should I apply for a loan through the U.S. Small Business Administration (SBA) if I don’t own a business?

Next to insurance, the U.S. Small Business Administration is the survivor’s primary source of money for the long-term rebuilding of disaster-damaged private property.

It is important to complete and submit a low-interest disaster loan application as soon as possible if you receive one. This will ensure that the federal disaster recovery process continues and options are kept open. Even if you do not believe you need a loan, you should complete and submit the application.

If SBA determines you are eligible for a loan, you are under no obligation to accept it. Homeowners and renters who submit an SBA application and are not approved for a loan may be referred to FEMA and considered for other FEMA grants and programs that could include assistance for disaster-related car repairs, household items, and other expenses.

5. How do I apply for an SBA low-interest disaster loan?

Visit a FEMA disaster recovery center and meet with an SBA representative in person. SBA has staff at all recovery centers to help with applications. You can also apply online using the Electronic Loan Application via SBA’s secure website at www.disasterloan.sba.gov/ela.

The filing deadline to return physical property damage applications is Nov. 9, 2017. The deadline to return economic injury applications is June 11, 2018. Additional information on the disaster loan program may be obtained by calling SBA’s Customer Service Center at 800-659-2955 (TTY 800-877-8339), email disastercustomerservice@sba.gov, or visit www.sba.gov/disaster. 

6. Do I have any recourse if I receive a FEMA Letter that says I am Ineligible for Disaster Assistance?

The answer is yes. Applicants for FEMA disaster assistance should not consider the initial determination letter from the agency ruling them ineligible for disaster assistance as the final word. FEMA offers these tips to keep in mind if you receive such a letter:

Applicants must read their letters carefully. The letter may explain any problems that could be corrected. You may need to provide additional information or documents. If a mistake has been made, you should let FEMA know right away by calling the FEMA Helpline at 800-621-3362 (TTY 800-462-7585) or visiting a Disaster Recovery Center.

Everyone has the right to appeal to any FEMA decision.

Appeals may relate to eligibility, the amount or type of help provided, a late application, a request to return the money, or continuing help. If you were determined ineligible due to insurance coverage—but had underinsured or uninsured losses—you can appeal the decision by submitting your insurance settlement paperwork. The appeal must be sent and postmarked within 60 days after you receive the letter.

In your appeal letter, explain why you think the decision about the amount or type of assistance is not correct. You will need to include your full name, the nine-digit FEMA registration number and the four-digit disaster number.

Be sure to sign the letter and include a copy of a state-issued identification card, such as a driver’s license. If you cannot do that, write: “I hereby declare under the penalty of perjury that the foregoing is true and correct.”

Date the appeal letter and include the FEMA application number and the disaster number (DR-4337) and mail or fax it to:

FEMA National Processing Service Center
P. O. Box 10055
Hyattsville, MD 20782-7055
FAX: 800-827-8112; Attention: FEMA

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1. Can I choose the hospital to which I'm transported?

Generally, paramedics will take you to the closest appropriate emergency room able to handle your medical conditions. Patients may be transported to a slightly more distant hospital, but this is on a case-by-case basis as warranted by an individual’s medical condition.

2. Where can I go to get my blood pressure checked?

Paramedics at any Monroe County fire station are able to check your blood pressure between the hours of 9:00 am and 5:00 pm.

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1. What are Monroe County Fire Rescue's EMS transport rates?

Monroe County Fire Rescue (MCFR) is funded by property taxes. However, if you are transported either by air or ground to a hospital, you and your insurance provider are charged a user fee to offset a portion of the costs to provide this service, which helps reduce the overall cost to residents. Rates are applied depending on the level of care required to treat and transport a patient to the hospital. Basic Life Support (BLS) is the lowest level of care administered; typically for a stable patient that does not require sophisticated paramedic level care. Advanced Life Support (ALS) involves a higher level of medical care. Depending on the patient’s condition, this may require IV medications, cardiac monitoring, airway management, etc. State law requires us to transport patients who call 911 to the closest appropriate hospital. Trauma Alert patients: All patients meeting Trauma Alert criteria are transported to the appropriate center in Miami.

Ground Ambulance User Fee Rate

• Advanced Life Support I - $600
• Advanced Life Support II - $800
• Basic Life Support - $600
• Mileage (from the incident site to receiving facility) - $12

Air Ambulance (Trauma Star) User Fee Rate

• Mileage (from the incident site to receiving facility) - $100
• Trauma Star Transport Fee - $12,000

These rates were approved by the Monroe County Board of County Commissioners.

2. What if I don't have enough insurance or am unisured?

Monroe County does not have any local ordinances or statutes to provide for self-pay discounts. Our patients can call 305-289-6010 to utilize the option of a payment plan. It is important that payment arrangements are made within 90 days of receiving a bill. Delinquent accounts, which are those accounts with no activity for 90 days, are sent to a collections agency.

Monroe County Fire Rescue (MCFR) will accept a payment from an insurance company and then bill the balance to the patient. We are required to accept Medicare, Medicaid, and Tricare rates. We follow all laws and statutes related to billing, and statutory adjustments are made to the accounts. The patient is then billed for the co-insurance, co-payments, and/or patient responsibility per their individual policy.

Our billing department sends three statements to the patient at the address of record requesting either insurance information or payment. If the patient does not respond within 90 days, the account will be sent to the collection agency for further pursuit of payment. If we do not have a good address for the patient, and the billing department is not able to find a good address, the patient will be sent to collections after 90 days.

3. Why do I have to sign the Responsibility Signature Form?

Monroe County Fire Rescue follows Medicare guidelines and Medicare requires that anyone transported to a hospital by an ambulance service, sign an authorization and responsibility form. Since we don’t always know who is a Medicare patient and who isn't, we ask all of our patients who are awake and alert to sign the form for our records.

4. Why is the ambulance bill in my child's name?

At the time that our paramedics provided emergency care to your child, it’s possible that information about you, the parent or guardian, wasn't available or received. Simply call the in house billing department at 305-289-6010, and explain the situation and that you would like your name added to the account as the parent or guardian.

5. A family member recently passed away but is still receiving ambulance bills. What should I do?

Contact the in the house billing department at 305-289-6010 to let them know of your loss. You will be asked to send them a death certificate as proof of your loved one’s passing. We will be happy to re-address the bill to the person in charge of wrapping up the affairs of the estate.

6. What can I do to help the paramedics who come to my home?

You can assist the paramedics that respond to your emergency by having a complete list of your medical problems, medications, and allergies to medications readily available. Keep this information in your automobile as well; you never know where you will be when an emergency happens! If you have pets, it is a good idea to place them in a secure area or room so that they are not startled by the arrival of our paramedics.

In addition, if you or a loved one has a Florida Do Not Resuscitate Order (DNRO), please ensure that it is available upon the paramedics’ arrival. You can present a copy of the DNRO, but a copy must be printed on yellow paper in order for it to be considered valid.

7. What will happen when I arrive at the hospital in the rescue unit?

Upon arrival at the hospital, your care will be transferred over to the nursing staff at the hospital facility. Depending on the volume of patients at the hospital, it is possible that you may be sent to the waiting room if you are stable enough - even though you arrived by ambulance. Please remember that the hospitals treat patients utilizing a triage system. This means that the most severely sick or injured patients are seen first.

8. What do I do if I have lost some of my belongings when I am transported to the hospital?

Monroe County Fire Rescue does not have a "Lost and Found." Patient belongings are left in the emergency department room with the patient at the time of transfer. Make sure that you only take items that are absolutely necessary with you to the hospital. Remember that the hospitals see large volumes of people each day and it is very easy for items to be lost or accidentally disposed of. Never take your valuables to the hospital with you.

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1. Are you currently accepting applications for career Firefighter/EMTs or Firefighter/Paramedics?

No, the application period is currently closed. News of future openings will be announced in this space. For more information, please email Caitlin Bourassa, call 305-289-6004, or submit inquiries to: Monroe County Fire Rescue Headquarters Attention: Operations 490 63rd Street Ocean Marathon, FL 33050 Fax: 305-289-6336

2. How often does the application process open?

Usually in late spring / early summer of each year.

3. How long does the application process take?

Applications are usually accepted in spring / early summer and the testing process takes place over the summer. Interviews usually happen in August / September to create the eligibility list which will be in effect for 12 months. Candidates that are placed on the eligibility list will be considered for positions as and when they become vacant.

4. What qualifications are required?

An eligible candidate must be Florida Fire Certified (Firefighter II); a Florida licensed paramedic or Emergency Medical Technician (EMT) and have Emergency Vehicle Operator Course (EVOC) certification showing 16 hours of training. Please check the actual job posting for details of additional requirements.

5. Is there pre-employment testing?

Yes. There is a 4-step process to qualify applicants to be placed on the Monroe County Fire Rescue (MCFR) eligibility list. 

1. Candidates must first pass a written examination. 
2. Candidates who pass the written exam will then be scheduled for a pre-employment physical ability test (PAT) designed to simulate firefighter activities. They will face a variety of scenarios, some of which must be completed within a certain period of time. 
3. Candidates that pass the PAT will then be scheduled for a pre-employment medical ability test (MAT) designed to simulate medical activities. 
4. Candidates that pass the MAT will then be scheduled for personal interviews. Successful candidates will then be placed on the eligibility list for a period of one year.

6. Who should I contact to discuss my application?

Please email Caitlin Bourassa or call her at 305-289-6004 to discuss your employment application.

7. How do I volunteer with Monroe County Fire Rescue?

Contact the Fire Station you wish to volunteer at for information. You can also email the Volunteer Coordinator, Nina Stuart, or call her at 305-289-6010.

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1. Does Monroe County recharge fire extinguishers?

Monroe County Fire Rescue does not recharge fire extinguishers. There are several fire extinguisher companies in the county that provide this service. You can locate these companies by searching locally for "fire extinguisher service."

2. My house caught fire and Monroe County Fire Rescue put it out. My insurance company needs a copy of the fire report. How can I obtain this?

Records of every fire Monroe County Fire Rescue responds to are sent to our Fire Rescue Headquarters. Copies of the reports can be obtained by calling the Fire Marshal's Office at 305-289-6005, Monday through Friday between 8 a.m. and 5 p.m., or emailing moeller-mary@monroecounty-fl.gov. 

3. My insurance company needs to know the distance between my home and the nearest fire station and fire hydrant. Where can I find this information?

The Monroe County Fire Marshal office can provide information regarding the distance between your home and the nearest fire station and fire hydrant. Contact the Fire Marshal's Office at 305-289-6005, Monday through Friday between 8 a.m. and 5 p.m. or email moeller.mary@monroecounty-fl.gov. 

4. How do I report a leaking fire hydrant?

The Florida Keys Aqueduct Authority (FKAA) maintains fire hydrants and can be contacted at 305-743-5409.

5. How can I arrange to have a fire truck to come to my school, or to have my class visit a fire station?

If you would like to schedule a visit to the fire station you can contact Monroe County Fire Rescue Headquarters at 305-289-6005. 

6. How can I obtain a fireworks permit?

Fireworks permits must be obtained from the fire marshal at Monroe County Fire Rescue 30 days prior to the event. Permits from other agencies may also be required. Contact the Fire Marshal's Office at 305-289-6005 and complete the Fireworks Permit Application (PDF).

7. How can I obtain a burn permit?

To obtain a burn permit or information on open burns, contact the Department of Forestry at 305-872-9010

8. What do I do with old paint, pesticides and other dangerous chemicals that I don't want?

These items can be disposed of free of charge at Monroe County’s three household hazardous waste collections centers during the following days and times:

• Cudjoe Key Transfer Stations, Mile Marker 21.5
  • First and third Wednesdays of the month
  • 8 a.m. to 4 p.m.
• Long Key Transfer Station, Mile Marker 68
  • First and third Fridays of the month
  • 10 a.m. to 2 p.m.
• Key Largo Recycling Yard, Mile Marker 100.3
  • Second and fourth Wednesdays of the month
  • 10 a.m. to 2 p.m.

For more information, call 305-295-4314.

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1. Can members of the public take classes at the Monroe County Fire Academy?

Classes are generally only open to those affiliated with a fire station in Monroe County. Visit the Volunteer page for details on how to get involved as a volunteer.

2. How do I find out about upcoming training opportunities?

You can email Charlie Mather, Battalion Chief of Training, or call 305-289-6004 for details of upcoming training. Emails will be distributed to notify people when new courses are scheduled.

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1. Does Monroe County Fire Rescue recharge fire extinguishers?

Monroe County Fire Rescue does not recharge fire extinguishers. There are several fire extinguisher companies in the county that provide this service. You can locate these companies by looking in the yellow pages of your phone book under fire extinguishers.

2. How can I obtain a copy of a fire report?

Records of every fire to which a Monroe County Fire Rescue unit responds are sent to our fire rescue headquarters. Copies of these can be obtained by contacting the fire marshal at (305) 289-6010 during regular business hours.

3. Who can I call to schedule a fire inspection?

The Monroe County fire marshal can provide fire inspections for all schools, day care facilities, and new businesses. Contact the fire marshal at (305) 289-6010 to schedule an inspection.

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1. I was transported by Trauma Star air ambulance. I am a Monroe County residents. Why did I get a bill?

A statement is sent out to every patient transported by Trauma Star along with an application for the Monroe County Resident Trauma Star Fee Waiver (PDF). This must be completed and returned to us to write off any out-of-pocket expenses for qualifying Monroe County residents.

2. Do I qualify for the Monroe County Resident Trauma Star Fee Waiver?

A qualifying resident is either a property owner (or member of their immediate household) who is current in paying property taxes in Monroe County, including the Trauma Star tax, or a person (or member of their immediate household) who rents property subject to the Trauma Star tax. We also require a copy of your Florida drivers license showing your address in Monroe County, valid for the date of transportation.

Please send your Monroe County Resident Trauma Star Fee Waiver Application Form (PDF) and proof of your Monroe County residency in the form of copies of property taxes for property owners or, for renters, copies of your long-term lease and/or utility bills plus a copy of your Monroe County drivers license to the address on the bottom of the application form.

3. Do I have to sign up for the Monroe County Resident Trauma Star Fee Waiver before transportation?

No, you only need to apply for the Trauma Star Fee Waiver after you have been transported by Trauma Star and have received a billing statement. An application form should be included with your statement or you can download the Trauma Star Fee Waiver Application (PDF).

4. I am NOT a Monroe County resident. How much is the cost of transport?

There is a base rate of $12,000 for a Trauma Star transport, with an additional $100 per mile calculated from origin to destination. The average billed amount is about $20,000 to $23,000 per trip -- which is less than half of the amount usually charged by the previous private air transport company that operated in the Keys prior to 2017.

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1. How do I volunteer with Monroe County Fire Rescue?

Contact our Volunteer Coordinator Zully Hemeyer at 305-289-6020.

2. What training does Monroe County provide for volunteers?

Volunteers have the opportunity to complete a variety of State certified courses free of charge including:

• Aerial Operations
• Apparatus Operations
• Emergency Responder
• Emergency Vehicle Operations Certificate
• Fire Service Hydraulics
• Firefighter I
• Firefighter II

Each volunteer station also has an annual budget for training.

3. Do I get compensated for my time as a volunteer?

Yes, eligible volunteers receive monthly reimbursements and there is a Length Of Service Award Plan (LOSAP) that provides benefits to eligible volunteer firefighters and emergency medical services volunteers. Volunteers can also feel proud that they are serving their communities and making the Florida Keys a safer place.

4. Is MCFR currently accepting applications for career firefighters?

No, the application period is currently closed. For more information, email Caitlin Bourassa, or call 305-289-6004. 

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1. Does the department administer commercial driver's license (CDL) testing?

The Fleet Management Department does not administer CDL testing.

2. Who is responsible for purchasing supplies and materials for the department?

Operations Manager Edward Lowe is responsible for bulk ordering. Ed can be contacted at (305) 295-3636.

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1. What commercial airlines fly into the Florida Keys Marathon Airport?

There are no regularly scheduled commercial air services at the Florida Keys Marathon Airport at this time.

2. Are there general aviation hangars and tie-downs available?

Call for availability.

• Marathon General Aviation: 305-743-4222
• Marathon Hangar Development: 305-743-7439
• Marathon Jet Center: 305-743-1995
• Aviator Services, Inc.: 305-234-8800

3. What car rental agencies are available at the airport?

The following car rental agencies are available at the airport:

• Avis 305-743-5428
• Budget 305-743-3998
• Enterprise 305-289-7630

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1. What organizations does Monroe County fund?

Monroe County funds nonprofit human service and community service organizations that have IRS 501(c)(3) status and serve Monroe County. Other requirements, such as licensing, may also apply.

2. When are applications available?

Applications are available typically in February. Contact the grants administrator at
305-292-4470 for more information.

3. Who decides what is funded?

The Human Services Advisory Board (HSAB), appointed by the County Commission, makes funding recommendations to the commission after reviewing applications and talking to applicants at its meeting in May. The commission normally considers the HSAB recommendations at its July budget hearing and may make changes if it wishes. Funding amounts become final when the budget is adopted in September.

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1. How long will I have to wait for an interview?

Once a position is closed, all applications are processed by Human Resources and sent directly to the department that is hiring. The department may then choose to interview all applicants or contact only the top applicants to set up interviews. Applicants will usually be contacted to set up an interview within a week after the department receives the applications.

2. What type of salary can I expect to receive?

Each position is posted and advertised at its full range of pay - base entry to maximum level. If the applicant exceeds the minimum qualifications for the position, the department may provide justification and recommend to hire above the minimum entry level for the position, which is also dependent on budget restraints. Salary and benefits combinations are very competitive throughout Monroe County and with private sector positions.

3. What are the work hours for positions?

Most positions begin work at 8 a.m. and end at 5 p.m. with a 1-hour (unpaid) lunch break. The County realizes the personal needs of employees and attempts to accommodate those needs by restructuring the employee’s work hours, which still ensures that the services are being provided effectively and efficiently. Departments may allow employees to work a flexible schedule provided they meet the required total number of work hours for that week. For example, some employees (if working a 40 hour week) may work 10 hours a day for 4 days, or begin work at 7 a.m. and end their day at 4 p.m. The County does have some part-time positions, all of which have different work schedules depending on the department’s needs. Emergency personnel (firefighters) work 24-hour shifts with 48 hours off in between shifts.

4. Does the County have any volunteer positions?

Monroe County realizes that many residents wish to provide their services and encourages the public to volunteer in county departments, like the library or in social services. 

Volunteer Opportunities

5. How long is my application active for?

You are only required to complete one application for employment with the County. If you are interested in a different position after submitting your application, all that is required is that you contact Human Resources and request that your application be submitted for the position. Your application remains active for one year and you may apply for as many positions as you are interested in during the the one year time period.

6. How long are positions posted in-house?

Typically 7 days.

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1. Does the airport close during a storm?

The runway remains open until winds reach 40 knots; however, each airline may have their own policy regarding delaying or canceling flights. Contact them directly for information. 

KWIA Airlines

2. Does the airport have a lost and found service?

For items left in the terminal buildings or other areas of the airport, please contact the Monroe County Sheriff’s airport office at 305-292-4625. For items that were lost during TSA checkpoint screenings, call 866-289-9673.

3. Where can I find information on acceptable/restricted carry-on items?

Visit the Transportation Security Administration website for current information on restricted materials.

TSA Prohibited Items

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1. How can I submit content to be broadcasted on MCTV?

Only government agencies are invited to submit presentations for broadcast. They should be submitted in PowerPoint and can be emailed to MCTV.

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1. What times do parks and beaches open and close?

Generally, county parks and beaches are open from sunrise to sunset.

2. Is camping allowed in Monroe County parks and beaches?

No, but some state parks allow overnight camping in Monroe County. 

Florida State Parks - Camping Information

3. Which Monroe County parks are pet-friendly?

All parks allow service animals. Most allow leashed pets. No pets are allowed to run loose on any parks, beaches, or playgrounds.

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1. How can I obtain bid documents?

You can view bid details on the DemandStar website for free.

DemandStar

2. When do you require going out for sealed bids?

The county requires going out for sealed bids when a project is estimated to be over $50,000.

3. How often do surplus property bids go out?

There is no set schedule for surplus property bids. To get on a mailing list to receive surplus property bids, visit www.monroecounty-fl.gov/surplus. 

Notify Me

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1. How do I know if I qualify?

Eligibility for WAP/SHIP is based on a percentage of the Federal Poverty Income Guidelines set forth by the Department of Energy. It can be found at https://www.benefits.gov/benefits/benefit-details/580.  If you receive LIHEAP you already qualify.

2. Who can apply for services?

Anyone who lives in a single-family dwelling (one side of a duplex counts as single-family provided they are physically separated.), either site built or mobile home, as long as it is permanent (no wheels.) Clients can either own or rent. Multi-family housing falls under another Weatherization grant that is in the works of being established.

3. What does the program offer me?

Weatherization Assistance Program is designed to lower the energy consumption (and cost) of homes by making them more efficient. Homes that participate in the program see instant savings on utility bills once all the measures are addressed. Clients may receive a number of improvements to include repair or replacement of leaky windows and doors, installation of compact fluorescent light bulbs, replacement of older water heaters, refrigerators, and air conditioners. All measures must be approved and are subject to the recommendation of the inspector and an energy audit. The biggest advantage of WAP is the cost to the client: IT’S FREE!

4. Who does the work?

After a home is inspected and a list of necessary measures are approved the job goes out for bid to local general contractors. It is the responsibility of MC to hire and administrate the workers. Homeowners are not authorized to perform the repairs themselves. WAP is part of the stimulus package and is intended to create work for local businesses.

5. Are there any reasons my home can be refused?

Yes.  As with any program, there are parameters that must be followed. Any home that is structurally unsafe, or has more than two square feet of visible mold, or cannot meet the desired end results will not be weatherized. The WAP is not designed to rehabilitate a home from age, storm, moisture, or insect damage. In the event that “whole house” weatherization cannot be achieved the inspector will consider the possibility of creating a conditioned living space within the home. 

6. How long will it take for me to receive services?

Once an application is received and approved by Monroe County Social Services, the home is scheduled for an inspection and energy audit by a state-certified weatherization inspector. This inspection takes about three hours to complete. The inspector then takes the information gathered from the inspection and created a work order for the project and sends it out for bid to local contractors. Usually, within a week, prospective contractors meet with the inspector at your home to inspect and take necessary measurements.  The contractors have about a week to assemble and submit their bids. When they are all received the job is awarded to the winning contractor who will then contact the homeowner and schedule repairs. Most repairs are completed in one or two days. From time to time projects do go on longer based on the availability of materials.

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1. What is a solid waste assessment?

It is the service cost for residential collection and disposal of household municipal solid waste (Trash, yard waste, recycling, appliances, etc., however not construction debris). The assessment is legally required to be sent out yearly if there is a change in the cost from the year before. 

2. Is the solid waste assessment notice a bill?

No, this is preliminary notice of the solid waste assessment that will appear as an additional line item on your property tax bill in November of each year. 

3. What period of time does the Solid Waste Assessment Program cover and when will they be payable?

The solid waste assessment covers the period of October 1-September 30.The assessment is imposed annually and is payable as part of your tax bill, to be paid each year between November 4-March 31. 

4. Is the solid waste assessment a new charge?

No, this is not a new charge. The solid waste assessment was first imposed in 1989 and has been collected on the ad valorem tax bill each year since 1989. 

5. I don't pay taxes now due to homestead exemption. Will I have to pay the solid waste assessment?

Yes. The solid waste assessment is different than taxes and will apply to all residential property regardless of Homestead exemption. 

6. If I am billed incorrectly for assessments on the tax bill in November? How do I get it corrected?

If information on this notice or on the November tax bill is incorrect regarding your solid waste assessment, please contact Monroe County Solid Waste Management at: 305-295-4323 or 305-292-4536, Monday-Friday, 8:00 a.m.-5:00 p.m. Staff will process the appropriate forms and forward them to the Tax Collector for correction of the assessment roll. 

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1. What are the pros and cons of PACE?

The pros and cons depend on each individual project and the property owner's financial situation. There may be other types of financing available and the County does not guarantee the PACE program is the best financing option. You might want to discuss options with your financial adviser. 

Here are a couple general advantages and disadvantages to consider when making your decision:

• PACE allows a property owner to finance improvements without a large up-front cash payment. 
• PACE incentivizes energy and wind mitigation improvements, since many property owners are hesitant to make property improvements if they think they may not stay in the property long enough for the resulting savings to cover the upfront costs. 
• The energy and insurance savings should be greater than the PACE assessment over time. Before you sign an agreement, make sure you understand what projects have the greatest energy and insurance savings. You may want to call your property insurance company to ask about rebates for particular home improvement items. It could also mean completing a home energy survey or home energy audit. The Department of Energy's Energy Saver webpage is a national resource to learn more about energy saving products and services. 
• PACE repayment periods vary from 5-20 years.
• Qualified PACE improvements generally increase the value of the property.
• Under Florida law, property taxes stay with the property when it is sold and the same is true of an assessment. Therefore, if you sell the property the new homeowner could then take over the balance of the assessment; however, the seller's lender or the buyer's lender (Mortgage Company) may require pay off the remaining outstanding balance of the assessment before the property can be refinanced or sold. This is particularly true for Freddie Mac and Fannie Mae mortgages.
• Failure to pay the PACE assessment is treated the same as nonpayment of taxes.

2. How is PACE different from other financing options?

PACE is a special assessment, commonly referred to as a PACE assessment, for an improvement tied to the property. Should a transfer of property ownership occur, the PACE assessment obligation stays with the property, not the property owner. Therefore, if you sell the property the new homeowner could then take over the balance of the assessment; however, the seller's lender or the buyer's lender (Mortgage Company) may require pay off the remaining outstanding balance of the assessment before the property can be refinanced or sold. This is particularly true for Freddie Mac and Fannie Mae mortgages.

Important considerations include: 

• Failure to pay the full tax bill including the PACE assessment could trigger foreclosure and property loss even if the property owner is current on other mortgage lien(s). 
• The PACE assessment is the priority lien and the lien position may impact options to sell or refinance. Some mortgage lenders (particularly Freddie Mac and Fannie Mae) may be unwilling or unable to modify or refinance a property subject to a PACE assessment due to the type and position of the assessment requiring payment in full prior to refinancing or sale of property.

3. What is the interest rate for PACE financing?

Currently, PACE financing has an average range of 6-8% interest rate with additional associated fees. Typically, the cost of the project is repaid over a period of 15 to 20 years as an annual payment on the property tax bill; however, other payment lengths are available. Interest rates and fees for the project are set by the PACE Provider at the time that Financing Document/Agreement are finalized with the property owner. More information can be found on the PACE Providers' websites.

4. What improvements qualify for PACE financing?

PACE Qualifying Improvements shall mean those improvements to real property provided for in Section 163.08(2)(b), Florida Statutes, including, but not limited to, energy conservation and efficiency, renewable energy, and wind resistance improvements. To qualify, projects must be permanent improvements for example new roofs, air conditioning units, impact windows, and solar panels. For questions regarding specific qualifying improvements, contact the individual PACE Providers. 

To ensure the greatest energy and insurance savings for your project, before you sign an agreement, make sure you understand what projects would have the greatest energy and insurance savings. That means you may want to call your property insurance company to ask about rebates for particular home improvement items. It could also mean completing a home energy survey or home energy audit. The Department of Energy is a resource to learn more about energy saving products and services. 

When you are requesting project bids from contractors, ask them to provide energy savings estimates for the products/materials. Look for ENERGY STAR® labeled products/materials. 

5. Is there a time limit or a funding limit on the amount of financing available?

There is no short-term deadline in which to apply. The amount of funding available is significant. There are multiple PACE Providers and Approved Contractors from which to choose for a project. You should not feel rushed to enter into a financial agreement by any provider or contractor. 

Be a diligent, smart consumer and take time to research the program and any financing options available to you. Seek more than one project quote requesting written estimates that include a detailed scope of work with itemized cost estimates (e.g. materials, labor, permits, taxes, fees). 

There are potential individual limits for the amount of financing available to your property due to the consumer protections found in the County PACE ordinance. For residential properties, PACE Providers must ensure the following: 

• 
  
  • The total amount of any non-ad valorem assessment for a property under the PACE Statute may not exceed twenty percent (20%) of the just/fair market value of the property as determined by the county property appraiser, excepted as otherwise provided by statute; 
  • All property taxes and other assessments levied on the property tax bill have been paid and have not been delinquent for the preceding three years, or the property owner's period of ownership, whichever is less; 
  • There are no involuntary liens, including but not limited to construction liens on the property; 
  • No notices of default or other evidence of property-based debt delinquency have been recorded during the preceding three years, or the property owner's period of ownership, whichever is less; 
  • All mortgage debt on the property is current and not delinquent; 
  • All mortgage-related debt on the underlying property may not exceed 90% of the property's fair market value; and
  • The total mortgage-related debt on the underlying property plus the PACE program financing may not exceed the fair market value of the property.

6. Does a condominium qualify for PACE?

In general, condominiums are eligible. Due to the complexities associated with condominium ownership, assessment payments, rules of the condominium associations, and physical unit design, it is best to contact the PACE Providers directly to research eligibility and process. For properties subject to HOA restrictions, it is the responsibility of the Property Owner to obtain authorization that the requested Eligible Products meet all the HOA requirements, as applicable. For specific project eligibility, contact the individual PACE Providers.

7. Do I have to pay the remaining PACE assessment in full if I sell my property?

PACE is designed to allow the repayment to stay with the property; however, accelerated repayment could be a condition of title transfer, at the discretion of the seller, buyer and lender. When a property owner sells or refinances their property, state statute authorizes the assessment to stay with the property; however, the seller's lender or the buyer's lender (Mortgage Company) may require the seller to pay off the remaining outstanding balance of the assessment before the property owner refinances or sells the property. Property owners should consult with their lenders at the time of refinance or sale of the property to determine whether the program assessment will need to be paid in full. In addition, by law, property owners must provide written notice of the assessment to the buyer prior to sale of the property. 

The disclosure shall state "QUALIFYING IMPROVEMENTS FOR ENERGY EFFICIENCY, RENEWABLE ENERGY, OR WIND RESISTANCE.— The property being purchased is located within the jurisdiction of a local government that has placed an assessment on the property pursuant to s. 163.08, Florida Statutes. The assessment is for a qualifying improvement to the property relating to energy efficiency, renewable energy, or wind resistance, and is not based on the value of property. You are encouraged to contact the county property appraiser's office to learn more about this and other assessments that may be provided by law."

8. What happens if my PACE assessment is not paid?

Under Florida Law, a PACE assessment (treated like a lien) is recorded on the property to secure the financing and will have a higher priority than most other liens on or rights in your Property, including any mortgage. It is the responsibility of each taxpayer to know when taxes are due, and to pay them before they become delinquent. Failure to receive a tax bill does not relieve a taxpayer of the responsibility for payment, nor is it cause for cancellation of penalties and/or charges if the bill becomes delinquent. Taxes on real property (ad valorem and non-ad valorem) are collected on an annual basis. The Monroe County Property Appraiser (not Monroe County Board of County Commissioners) establishes the value of property and exemptions.

9. Can I pay my PACE assessment early?

Yes, you are able to pay off the PACE assessment in full. In some cases a mortgage company may require full pay off prior to selling or refinancing the property. There may be a fee associated and/or minimum payment amounts with early payoff. 

Please contact your PACE Provider directly to discuss early payoff of your assessment.

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1. Who is eligible to use Monroe County Transit?

There are no eligibility requirements; however, the main focus is on individuals that are transportation-disadvantaged, such as the elderly, disabled, or needy individuals whose disability prevents them from riding in regular fixed-route or commuter transit vehicles.

2. What is the cost to use Monroe County Transit?

The current fee is $2 per trip, except for hardship clients. A trip consists of one pick-up and one drop-off. You are required to have the exact change, as our drivers are unable to make change. Non-refundable payment vouchers are also available in books of 20 one-dollar tickets for $20. It takes two tickets for each one-way trip.

Seniors 60 years and older are able to ride MCT free of charge.

3. What happens if I have a last-minute need for a trip?

Monroe County Transit will do its best to accommodate clients needing last-minute reservations. However, availability is based upon previously scheduled rides and time and distance constraints. Those clients with medical appointments will take priority.