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1. How do I search for Permits (Open/Active/Expired)?

You can search by address, permit type, permit number, applicant names, status, description, or parts of any of those in the “Search” bar before signing into Monroe County Online Services – Community Development.

2. I am at the payment screen but it will not let me make a payment.

Effective Until Otherwise Notified: Online Credit Card payment will be deployed on a later date for permits applied for/processed in the online permitting service Community Development. Credit Card payments for permit applications may be made by either: 

• Charge by Phone: Call 305-453-8812  During Business Hours 8:30 a.m. to 3 p.m. Monday through Friday (except holidays). A staff person will assist you with your credit card payment on permit fees due over the phone. 
• In person at any of our five offices during regular business hours. Cash/checks/credit card payments are accepted at any office.

3. How do I perform a Change Of Contractor?

Complete and attach a Change of Contractor form and attach it to the permit. A staff member will receive notification and update the permit.

4. What Digital Signatures are accepted?

Currently, we accept IdenTrust, GlobalSign, Entrust, and DigiCert. If you have another with a NIST level of three or higher, please contact Assistant Building Official Rey Ortiz at Ortiz-Reynaldo@MonroeCounty-FL.Gov for consideration.

5. How to apply for a permit as an Agent or Contractor?

On Step 4, if you are applying as the Contractor or an Agent for a Contractor, you will select the toggle (it will turn blue) and then click "Add Contractor."  When adding a contractor, you can enter either the business name, owner name (qualifier), or license number (Monroe County Contractor ID).

6. How can a contractor see what permits they are on?

The applicant would need to both add the contractor to the permit and add them as a contact for the permit. 

7. Can attachments be added when a permit is in progress?

No, attachments may only be added either during the application process or after a review cycle has been completed.

8. How do I know which permit type to select?

This can be located at Online Permitting Services under “New Permit Types available for permit application submittal” under General Reference Material for Online Permitting Submissions.

9. How do I remove attachments?

If the review process has not started, you may remove attachments by going to Permit Information – Attachments, then Actions (clicking the three dots to the right of the attachment), and then selecting Delete. If the review process has started, changes cannot be made.